ITVET Technology Solutions

Senior Client Relationship Manager

ITVET Technology Solutions

full-time

Posted on:

Location Type: Hybrid

Location: Bishops Stortford • United Kingdom

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Salary

💰 £45,000 per year

Job Level

Senior

About the role

  • Own a portfolio of large and medium clients.
  • Act as contract and escalation owner for assigned accounts.
  • Lead complex client conversations around security, risk, and lifecycle planning.
  • Deliver structured in-person and remote client reviews annually.
  • Manage client onboarding sign-offs.
  • Ensure all clients meet ITVET Minimum Security Standards.
  • Balance client needs with commercial viability.
  • Support complex solution discussions.
  • Support training and development of CRMs and Coordinators.
  • Act as a senior escalation point.
  • Help uphold consistent standards across the CRM function.

Requirements

  • Strong ability to build and maintain trusted, long-term client relationships.
  • Confident communicator, able to explain technical concepts clearly to non-technical stakeholders.
  • Experience managing senior client contacts and complex client situations.
  • Good commercial awareness, able to balance client needs with service quality and commercial considerations.
  • Strong organisational skills with the ability to manage multiple client accounts effectively.
  • Solid understanding of IT service delivery and managed services environments.
  • Calm, professional, and confident when handling sensitive or challenging conversations.
  • Takes ownership and follows issues through to resolution.
Benefits
  • OTE's £70,000 - £90,000
  • Private healthcare
  • Fitness/wellbeing allowance
  • Enhanced pension contributions
  • Life and critical illness cover
  • 31 days holiday allowance
  • Employee assistance programme
  • Enhanced parental leave
  • 2 wellbeing leave days
  • Additional paid leave days for volunteering
  • Free parking
  • Free breakfast, lunch and snacks
  • Games area
  • Busy social calendar
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills
client relationship managementcommunicationorganizational skillsproblem-solvingescalation managementtraining and developmentcommercial awarenesstechnical explanationconflict resolutionownership