ITVET Technology Solutions

Account Manager

• Own and manage a portfolio of assigned clients.
• Develop a strong understanding of client business operations and priorities.
• Maintain a working understanding of each client’s IT environment, including connectivity and network overview, end-user devices and lifecycle, cloud services and third-party applications.
• Conduct structured client reviews (remote and in-person).
• Monitor client sentiment and satisfaction.
• Identify and recommend appropriate improvements to client environments.
• Manage onboardings for assigned clients.
• Ensure clients meet ITVET Minimum Security Standards.
• Follow opportunities through from recommendation to delivery.
• Maintain accurate CRM and EDM data.
• Liaise with Service Desk, Projects, and Consultancy teams to ensure joined-up delivery.
• Act as an escalation point for client concerns where required.

Client Relationship Manager