Client Relationship Manager

ITVET Technology Solutions

Client Relationship Manager in an IT Managed Services environment managing client portfolios. Focus on relationship building, client satisfaction, and service improvements.

Posted 7/13/2026full-timeBishops Stortford • 🇬🇧 United KingdomMid-LevelSenior💰 £35,000 - £40,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in client relationship management, ensuring client satisfaction and adherence to security standards while effectively coordinating with internal teams for seamless service delivery.

Highest-signal resume keywords

Client Relationship ManagementManaged Service Provider ExperienceIT Environment UnderstandingOrganizational SkillsCommunication Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Client OnboardingCRM ManagementEDM Data ManagementClient Review ConductingRisk AssessmentBudget DiscussionNetwork OverviewCloud Services KnowledgeThird-Party Applications UnderstandingMinimum Security Standards Compliance

Soft Skills

Relationship BuildingCommercial AwarenessClient-Focused Approach

Industry Keywords

Client Sentiment MonitoringService Desk LiaisonConsultancy Team CollaborationEscalation Point Management

Tech Stack

Tools & technologies

Cloud

About the role

Key responsibilities & impact

Own and manage a portfolio of assigned clients.
Develop a strong understanding of client business operations and priorities.
Maintain a working understanding of each client’s IT environment, including connectivity and network overview, end-user devices and lifecycle, cloud services and third-party applications.
Conduct structured client reviews (remote and in-person).
Monitor client sentiment and satisfaction.
Identify and recommend appropriate improvements to client environments.
Manage onboardings for assigned clients.
Ensure clients meet ITVET Minimum Security Standards.
Follow opportunities through from recommendation to delivery.
Maintain accurate CRM and EDM data.
Liaise with Service Desk, Projects, and Consultancy teams to ensure joined-up delivery.
Act as an escalation point for client concerns where required.

Requirements

What you’ll need

Confident relationship builder.
Commercially aware but client-first.
Comfortable discussing risk, budget, and priorities.
Strong organisational and communication skills.
Experience working in a Managed Service Provider environment.

Benefits

Comp & perks

A supportive, inclusive workplace culture
Pension
Life Assurance
Critical Life Cover
33 Days Holiday
Gym Membership
Eye and Dental Vouchers
Breakfast/Lunch in office
Perk Stack - Benefits platform
Hands-on experience in a professional IT Managed Services environment
Mentoring and support from experienced IT professionals
Regular training and development opportunities
Employee Assistance Programme
Social Events