ItsaCheckmate

Customer Support – Email Specialist

ItsaCheckmate

full-time

Posted on:

Location Type: Remote

Location: India

Visit company website

Explore more

✨ AI Apply
Apply

About the role

  • Own and manage a portfolio of top brands in the Restaurant Industry worldwide.
  • Work with the top brands to understand their needs and help them with the rollout schedule of our solution across their hundreds of locations.
  • Coordinate with partners such as POS companies and third-party platforms such as Uber Eats and DoorDash.
  • Set and track account delivery volume and performance.
  • Engage with your portfolio to understand opportunities for operational improvement. Relay those opportunities to your leads to help build better features and products.
  • Act as the customer’s point of contact, handling inquiries, resolving high-level escalations, and providing solutions promptly.
  • Someone who can take full, end-to-end ownership and responsibility of the accounts they are working on and ensure their requirements are met.

Requirements

  • 3-5 + years of experience in Project Management and handling large partnerships.
  • Experience in handling US customers will be an added advantage.
  • Sharp candidate with technical skills and ability to multi-task.
  • Strong Attention to detail, organized and analytical, excellent communication and interpersonal skills.
  • Knowledge of CRM software like Salesforce, etc.
  • Excellent communication skills – both verbal and written.
  • Business acumen with a problem-solving attitude.
  • Someone who thrives in a very fast-paced, quickly evolving environment.
  • Ready to work in India on the night shift with rotational off (5 days working). Candidates must have their own system/work setup for remote work.
Benefits
  • Competitive salary
  • Awesome work environment at a company with a huge vision
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
Project ManagementAccount ManagementOperational ImprovementProblem SolvingAttention to DetailAnalytical SkillsMulti-tasking
Soft Skills
Communication SkillsInterpersonal SkillsOrganizational SkillsCustomer ServiceAdaptabilityOwnershipResponsibility