ItsaCheckmate

Onboarding Specialist

• ● Onboarding: Onboard location(s) for different brands for diverse products assigned. **● Vertical-Specific Expertise: **Develop deep knowledge and expertise in diverse onboarding processes, such as point-of-sale (POS) systems, third-party integrations, direct ordering systems, etc. **● Testing and Validation:** Conduct testing to ensure the system or product functions correctly and meets the specified requirements. Validate that all components are working as expected before full deployment. **● Client Communication: **Communicate with clients when needed via email or phone to discuss onboarding requirements. ****● Collaborative Projects:** Collaborate with internal and/or external teams to find solutions, ensuring that customer’s onboarding problems are resolved comprehensively. **● **Documentation:** Create and maintain brand-specific documentation to ensure successful onboarding based on brand requirements. **● **Managing Work Queues:** Monitoring and prioritizing tasks assigned to ensure timely completion.

Customer Onboarding Specialist

Backend Engineer

• Collaborate with Product, Design, and Engineering teams to design, build, test, deploy, and maintain scalable web applications
• Leverage AI coding agents to accelerate product development and defect resolution
• Develop and maintain RESTful and/or GraphQL APIs
• Develop asynchronous application processing using tools like Sidekiq
• Build and maintain responsive, high-performance React.js interfaces and reusable components
• Write and optimize SQL queries across PostgreSQL/MySQL databases
• Improve application reliability, scalability, and long-term maintainability of large enterprise systems
• Create, and collaborate with other engineers on, technical specifications aligned against short term and long term Product roadmaps and enterprise architectural goals
• Use APM and observability tools to detect, diagnose, and fix performance bottlenecks
• Identify technical debt and drive practical solutions to pay down debt
• Own features and complex issues from product design through development, deployment, and monitoring.
• Participate in all parts of the Product, Design, and Engineering processes building new features together in a collaborative pod-based environment
• Interact with our internal customers using your contributions to our software platform in support of our external customers
• Work with team members to identify, prioritize, and reduce technical debt and improve scalability and performance across the codebase
• Participate in architecture and technical design discussions across Product and Engineering
• Contribute to peer code reviews, automated testing, CI/CD pipelines, and deployment workflows
• Investigate and resolve outages with root-cause analysis and clear follow-up improvements
• Mentor junior engineers and promote engineering best practices using AI-led practices

Senior Full Stack Engineer – Python, React JS

Senior Full Stack Engineer – Ruby on Rails, ReactJS

DevOps Engineer

• Design, implement, and maintain cloud infrastructure on AWS using Terraform and Ansible, following existing conventions and extending them thoughtfully.
• Manage and support AWS services across our stack including EC2, ECS, RDS, S3, IAM, VPC, CloudFront, and related services.
• Maintain and improve infrastructure-as-code practices, ensuring consistency, reproducibility, and auditability across environments.
• Participate in capacity planning and cost optimization, identifying opportunities to improve resource efficiency without compromising reliability.
• Build, maintain, and improve CI/CD pipelines (GitHub Actions or equivalent) to support reliable, automated delivery across development, staging, and production environments.
• Work with engineering teams to improve build speed, deployment safety, and rollback capabilities.
• Support blue/green and canary deployment strategies as appropriate for our platform needs.
• Participate in on-call rotation and own production incidents end-to-end — from detection through root cause analysis, resolution, and post-mortem.
• Use observability tooling (Datadog, CloudWatch, or equivalent) to monitor system health, establish alerting thresholds, and proactively surface issues before they impact customers.
• Contribute to runbooks, incident documentation, and process improvements that reduce mean time to resolution over time.
• Apply security best practices across infrastructure — IAM policy scoping, secrets management, network segmentation, vulnerability patching, and access controls.
• Support compliance and audit requirements by maintaining clear documentation and ensuring infrastructure changes are tracked and reviewable.
• Work closely with the senior engineer on the team to learn existing systems deeply and contribute to architectural improvements over time.
• Proactively identify areas for improvement — tooling, automation gaps, manual processes, reliability risks — and raise them constructively with the team.
• Document infrastructure clearly so that other engineers can understand and operate the systems they depend on.

Senior DevOps Engineer

Customer Success Manager

• Serve as the primary point of contact for superbrand and/or enterprise clients, addressing inquiries, resolving issues, and offering proactive solutions.
• Build and maintain strong relationships with key stakeholders at client organizations, ensuring they are up to speed with the company's product offerings.
• Monitor client satisfaction and ensure that their needs are consistently met.
• Assist with onboarding new clients, ensuring they are set up for long-term success.
• As the Primary POC for the Brand(s) assigned, it would be the Lead - Customer Success Management’s responsibility to work closely with the Customer Support Team to assist in tracking any open issues and providing updates on escalated issues to the Brand(s). Internal escalation should occur proactively if SLA's are unable to be met
• Collaborate with internal teams, such as product, support, and operations, to troubleshoot and resolve client concerns.
• Monitor client satisfaction levels and escalate concerns to senior team members when necessary.
• Provide clients with product demonstrations, training, and best practices to help them maximize product usage.
• Assist in creating client resources such as guides, FAQs, and tutorials.
• Stay informed about product updates and communicate relevant changes to clients.
• Develop strategies to improve client satisfaction and retention, ensuring clients achieve their business goals.
• Conduct or prepare regular business reviews and meetings with clients to ensure satisfaction and identify opportunities for further collaboration. Work with the Account Management Team to identify opportunities to enhance client engagement and encourage the adoption of additional products or services.
• Gather and analyze client feedback, sharing insights with the broader team to improve products and services.
• Track account performance, generating reports and insights for clients and internal teams.
• Use data to assess the success of the client journey and suggest improvements for future client transitions.

Customer Onboarding Specialist

Senior Full Stack Engineer – Python, React JS

Senior Full Stack Engineer – Ruby on Rails, ReactJS

Senior Full Stack Engineer – Python, React JS

Senior DevOps Engineer

Lead, Customer Success Manager