Customer Support – Phone Specialist
ItsaCheckmate
full-time
Posted on:
Location Type: Remote
Location: India
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About the role
- Manage large amounts of inbound and outbound calls in a timely manner
- Follow communication “scripts” when handling different topics
- Greet customers warmly and ascertain problem or reason for calling
- Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
- Build sustainable relationships and engage customers by taking the extra mile
- Provide accurate, valid and complete information by using the right methods/tools
- Frequently attend educational seminars to improve knowledge and performance level
- Suggest solutions when a product malfunctions
- Attempt to persuade customer to reconsider cancellation
- Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution
- Meet personal/team qualitative and quantitative targets
Requirements
- Strong phone and verbal communication skills along with active listening
- Ready to work on India Night shifts
- International calling experience must (Preferably US)
- Familiarity with CRM systems and practices
- Customer focus and adaptability to different personality types
- Ability to multi-task, set priorities and manage time effectively
- Graduate, in any stream
- Excellent communication skills – both verbal and written
- Business acumen with a problem-solving attitude
- Someone who thrives in a very fast past, quickly evolving environment.
- Comfortable to working in the US shift hours.
Benefits
- Competitive salary
- Awesome work environment at a company with a huge vision
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
international calling experienceCRM systems
Soft Skills
strong phone communicationverbal communicationactive listeningcustomer focusadaptabilitymulti-taskingtime managementproblem-solvingrelationship buildingpersuasion
Certifications
graduate