Customer Service Manager
GovAssist
Salary
💰 $4 per hour
Job Level
Mid-LevelSenior
Tech Stack
MacOS
About the role
- Schedule & Manage Appointments: Coordinate meetings, to-dos, and priorities to ensure efficient time management and task completion.
- Administrative Support & Data Management: Assist with data entry, report generation, and maintaining accurate records across systems.
- Communication & Coordination: Facilitate communication within teams and handle inquiries, ensuring effective information flow.
- Report Generation & Analysis: Prepare and maintain accurate reports on tasks and activities, ensuring timely and detailed information.
- Travel & Event Coordination: Manage travel arrangements and assist with event planning as needed.
- Expense & Resource Management: Handle expense entries and procurement of resources, ensuring accurate record-keeping and budget adherence.
- Project Support: Assist with planning and execution of various projects, ensuring alignment with deadlines.
- General Administrative Duties: Provide administrative assistance, including document organization and meeting facilitation.
- Meet Job KPIs: Achieve 80% to-do completion, 100% accurate and timely reports, 100% scheduling of assigned meetings, and 90% timely communication management.
Requirements
- Proven experience as a Virtual Assistant or in an administrative support role.
- Strong Communication Skills: Clear, professional verbal and written communication.
- Tech-Savvy: Proficient with digital tools (e.g., Microsoft 365) and quick to learn new systems and software.
- Problem-Solving & Decision-Making: Able to identify issues and independently provide solutions in remote environments.
- Time Management & Multitasking: Highly organized and detail-oriented; ability to prioritize tasks and manage complex schedules.
- Confidentiality: Experienced in handling sensitive information with discretion and professionalism.
- Customer Service Orientation: Professional and helpful when interacting with clients.
- Calendar Management & Meeting Coordination: Skilled in managing calendars and scheduling meetings.
- Reliability & Process Optimization: Dependable, focused on completing tasks accurately and on time; ability to streamline processes.
- Home office setup: Working computer with minimum 8GB RAM and one of: Windows 11 (Intel i5/i7 8th gen+), AMD Ryzen 5/7 (2000+), or macOS 12+.
- Internet: Stable connection with at least 5 Mbps download and upload speeds.
- Audio Equipment: Quality headset with noise-cancellation for meetings.
- Mobile Device: Smartphone capable of installing Microsoft Authenticator app.
- Webcam: HD webcam for video calls.
- Strong cultural fit with ITS core values (discussed during interview).
- Excellent command of the English language, spoken and written.
- Able to work full time 40 hrs. a week: 8:00 AM to 5:00 PM EST (Monday to Friday).
- Able to pass online behavior and cognitive assessments.
- Able to provide NBI Clearance (for PH applicants).
