ITHAKA

Salesforce Developer

• Leading efforts to understand what has been built
• Identify gaps between what is present and desired
• Take over ongoing maintenance and support
• Contribute to new build work and documentation
• Inform and implement strategies for CI/CD, test automation, and AI-driven software development

Salesforce Lead, Senior Developer

General

• Coordinate onboarding, data validation and adoption activities, serving as a day-to-day point of contact for participating colleges and universities
• Work directly with institutional partners to understand and troubleshoot data anomalies that may occur within transfer equivalency and program requirements
• Track onboarding and engagement progress through milestones, timelines, requirements, and deliverables across multiple partner institutions
• Coordinate and lead training sessions, sharing documentation and support resources with student users, school administrators, and staff
• Proactively monitor and drive partner engagement, identifying and encouraging use of best practices tied to greater value and adoption through training, education, and direct outreach
• Gather customer feedback and communicate partner needs and priorities to product and development teams
• Occasional travel, comprising less than 10% of the time, may be necessary, with a primary focus on visits to our Michigan and New York offices, conferences, and site visits at partner institutions.

Institutional Success Specialist, Credit Mobility

Paralegal

• Support technology-enabled legal operations
• Serve as an administrator for legal operations systems
• Manage user accounts and handle training
• Manage onboarding of users and departments
• Update training syllabi and conduct training sessions
• Draft and coordinate corporate filings

Salesforce Lead, Senior Developer

Institutional Success Specialist, Credit Mobility

Legal Operations Specialist – Paralegal