Institutional Success Specialist, Credit Mobility

ITHAKA

Institutional Success Specialist supporting Transfer Explorer at ITHAKA Labs. Enhancing user experience and managing institutional partner relationships across higher education.

Posted 6/30/2026full-timeRemote • Missouri, New York • 🇺🇸 United StatesMid-LevelSenior💰 $73,000 - $92,000 per yearWebsite

Tech Stack

Tools & technologies

SQLTableau

About the role

Key responsibilities & impact

Coordinate onboarding, data validation and adoption activities, serving as a day-to-day point of contact for participating colleges and universities
Work directly with institutional partners to understand and troubleshoot data anomalies that may occur within transfer equivalency and program requirements
Track onboarding and engagement progress through milestones, timelines, requirements, and deliverables across multiple partner institutions
Coordinate and lead training sessions, sharing documentation and support resources with student users, school administrators, and staff
Proactively monitor and drive partner engagement, identifying and encouraging use of best practices tied to greater value and adoption through training, education, and direct outreach
Gather customer feedback and communicate partner needs and priorities to product and development teams
Occasional travel, comprising less than 10% of the time, may be necessary, with a primary focus on visits to our Michigan and New York offices, conferences, and site visits at partner institutions.

Requirements

What you’ll need

3-7 years of hands-on experience within a higher education institution working with student information systems, degree audit systems, transfer articulation, or student records operations
Experience managing customer or partner relationships across complex projects or organizations
Strong organizational and project coordination skills with fanatical attention to detail
Ability to manage multiple stakeholders and priorities simultaneously
The technical acumen to "look under the hood" of datafeeds, including an understanding of institutional data and relational database structures
Excellent verbal and written communication skills
Strong presentation and relationship management skills
Entrepreneurial mindset with the ability to thrive within in a dynamic and creative team
2-3 years experience in customer success or partner management (preferred)
Familiarity with credit transfer processes (preferred)
Familiarity with SQL, Power BI, Tableau, or related reporting and analytics platforms (preferred)
Experience leading trainings, onboarding sessions, or customer education initiatives (preferred)
Experience working at a Banner and/or DegreeWorks institution (preferred)

Benefits

Comp & perks

Medical, dental, and vision plans
Employer-paid 10% retirement contribution
Paid parental and caregiver leave
22 days of paid time off
11 paid holidays
Up to 12 paid sick days
Wellness benefits

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Datafeeds AnalysisRelational Database UnderstandingProject CoordinationCustomer Relationship ManagementTraining and OnboardingCredit Transfer ProcessesDegree Audit SystemsTransfer ArticulationStudent Records OperationsAttention to Detail

Soft Skills

Excellent Communication SkillsStrong Presentation SkillsOrganizational SkillsEntrepreneurial MindsetAbility to Manage Multiple Priorities