itelligy - digital experts GmbH & Co. KG

Customer Success Manager

• Strategic consulting: You analyze clients' business processes and develop forward-looking CRM strategies using HubSpot and Dynamics 365.
• Implementation & architecture: You take responsibility for complex CRM implementations, interface designs and integrations into existing system landscapes.
• Process and efficiency improvement: You design tailored sales, marketing and service processes and deploy automations to maximize productivity and data quality.
• Project leadership & accountability: You independently lead (sub-)projects, taking ownership of budgets, timelines and quality assurance.
• Mentoring & team enablement: You support junior consultants in their development, share your knowledge within the team and contribute to a sustainable knowledge culture.
• Innovation & best practices: You identify trends, new features and integrations that deliver real value to our clients.

Senior CRM Consultant – m/f/d