Level 2 Support Specialist
iTBlueprint Solutions Inc.
full-time
Posted on:
Location Type: Office
Location: Vancouver • Canada
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Salary
💰 CA$65,000 - CA$75,000 per year
About the role
- Install and configure hardware and software
- Respond to tickets in accordance with SLA guidelines
- Record, track, and document the help desk request problem solving process including actions taken through to the final resolution
- Respond in timely manner to requests and issues
- Repair and replace equipment as needed
- Provide onsite and remote support to end users
- Assist in AV setups as needed for meetings
- Assist new hire training for basic IT needs
- Set up new workstations for users (deploying equipment, checking over account setups)
- Heavy use of Windows and Mac OS devices
- Ability to work in Active Directory
- Understanding of Cisco Meraki, Fortinet
- Test new technology
- Create documentation for staff for training purposes
- Resolve Tier 1 support tickets
Requirements
- 6+ years of IT experience in a technician role
- Must have a valid BC driver’s license and a willingness to travel as needed
- Excellent client communication skills
- Strong documentation skills
- Demonstrate the ability to work in a high-pressure environment
- Ability to work overtime when needed
- Ability to travel to client sites when required
- Ability to work in a collaborative team environment
- Aptitude to learn new technology and software quickly
- Must be able to lift/move 50lbs
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
hardware installationsoftware configurationtroubleshootingActive DirectoryCisco MerakiFortinetAV setupWindowsMac OSTier 1 support
Soft Skills
client communicationdocumentationhigh-pressure environmentteam collaborationadaptabilitytrainingtime managementproblem solvingattention to detailcustomer service
Certifications
valid BC driver’s license