iTBlueprint Solutions Inc.

Business Development Rep

• Responsible for prospecting, qualifying, and closing new sales opportunities.
• Establish contact with prospects/leads generated by marketing and other lead gen channels.
• Progress all qualified opportunities to the closure, with the assistance of management and internal/external technical resources, if necessary.
• Work with prospects to develop a deep understanding of their needs and translate those needs into product requirements that satisfy their demands.
• Conduct onsite or online presentations that showcase the company’s products and services to prospects.
• Work with the technical and sales teams and management to develop proposals, quotes, and respond to RFP/RFI documents.
• Maintain in-depth product knowledge of the company’s cloud, hardware, software and services.
• Keen focus on pursuing Managed Services recurring revenue opportunities.
• Perform sales administrative activities in Salesforce CRM or any other designated company applications.
• Adhere to all company policy and procedures.
• Communicate and report sales forecasts to the Sales Manager.

Business Development Representative

Customer Support

• Install and configure hardware and software
• Respond to tickets in accordance with SLA guidelines
• Record, track, and document the help desk request problem solving process including actions taken through to the final resolution
• Respond in timely manner to requests and issues
• Repair and replace equipment as needed
• Provide onsite and remote support to end users
• Assist in AV setups as needed for meetings
• Assist new hire training for basic IT needs
• Set up new workstations for users (deploying equipment, checking over account setups)
• Heavy use of Windows and Mac OS devices
• Ability to work in Active Directory
• Understanding of Cisco Meraki, Fortinet
• Test new technology
• Create documentation for staff for training purposes
• Resolve Tier 1 support tickets

Business Development Representative

Level 2 Support Specialist