iT1

Inside Sales Support Representative, Federal

iT1

full-time

Posted on:

Location: Arizona • 🇺🇸 United States

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Job Level

JuniorMid-Level

Tech Stack

CloudCyber Security

About the role

  • Triage RFIs/RFQs/RFPs from an assigned federal contract vehicle and build accurate, compliant quotes (hardware, software, cloud, services) with correct SKUs, CLINs, and T&Cs
  • Support orders under contract vehicles (e.g., CIO-CS, ITES-4H) and confirm contract pricing and compliance requirements
  • Prepare documentation for BOMs, SOWs, and delivery schedules; manage delivery terms and FOB/INCOTERMS alignment
  • Work within FAR/DFARS frameworks and support PIEE/WAWF receiving/invoicing workflows and DPAS ratings when present
  • Maintain records for audits and ensure use of current UEI (SAM), CAGE, NAICS alignment, and manufacturer authorization
  • Source pricing and availability through OEMs and distribution, register deals, secure special pricing, and align lead times with period-of-performance
  • Act as responsive POC for Contracting/Procurement Officers and Program teams; drive support for SaaS renewals, incremental services, and backorder communication
  • Generate monthly reports for order transactions, vendor status, and equipment failures
  • Coordinate with OEMs, distributors, and internal teams to ensure compliant solutions and successful order fulfillment

Requirements

  • 2–5+ years in inside sales, bid desk, or sales support at an IT reseller/VAR or OEM
  • Hands-on experience with Federal procurement processes and portals
  • Ability to quote multi-line IT solutions (networking, security, servers/storage, desktop/laptops, video equipment)
  • Working knowledge of pricing math (margin/markup), terms & conditions
  • Detail-orientation, deadline discipline, and strong written communication with federal stakeholders and partners
  • Experience triaging RFIs/RFQs/RFPs and building accurate, compliant quotes with correct SKUs, CLINs, and T&Cs
  • Knowledge of contract vehicles such as CIO-CS, ITES-4H and GWACs
  • Ability to confirm contract pricing, DoDIN APL compliance, TAA/BAA applicability, Section 889 representations, OEM letters of supply, and flow-down clauses
  • Familiarity with FAR/DFARS frameworks and PIEE/WAWF workflows
  • Ability to support DPAS ratings, government acceptance terms, and maintain audit records (UEI, CAGE, NAICS alignment)
  • Experience sourcing pricing and availability through OEMs and distribution, registering deals, securing special pricing
  • Ability to prepare documentation for BOMs, SOWs, delivery schedules, and support SaaS renewals and incremental service solutions
  • Nice to have: Previous work on GWACs (CIO-CS, ITES-2H/3H, SEWP)
  • Nice to have: Familiarity with CUI, FCI, supply-chain security
  • Nice to have: Awareness of NIST 800-171/CMMC basics and common federal cybersecurity clauses
  • Nice to have: OEM ecosystem experience (Cisco, HPE, HP Inc., Dell, Microsoft, etc.)
  • Nice to have: Eligibility for Public Trust or experience supporting cleared accounts (clearance not required)
  • Physical demands: sit at a computer for up to 8 hours per day, keyboarding for 8 hours per day, near vision, speaking, hearing requirements
  • Ability to engage in effective communication via phone and in-person conversations
  • Ability to handle both routine and challenging customer interactions