Field Operations Coordinator
iT1
full-time
Posted on:
Location Type: Remote
Location: California • United States
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About the role
- Travel 50% or more of the time to Client sites to execute specific project requests.
- Provide excellent customer service and IT support during communications and field visits.
- Disperse equipment to the appropriate installation location onsite and install using best practices cable management.
- Diagnose errors and technical problems and determine proper solutions to produce timely and detailed reports.
- Validate equipment functionality.
- Work with the Project Manager and senior engineers to execute projects based on priorities, goals, and objectives.
- Provide notification to Professional Services management when issues are ongoing and impacting end users to keep them informed.
- Document all client issues and escalate to the Project Manager.
- Maintain documentation of system configurations, service logs, and technical procedures.
- Manage ticket queue for onsite resource requests.
- Coordinate with vendors, contractors, and internal stakeholders to align resources and timelines.
- Communicate clearly with team members, leadership, cross-functional teams and client stakeholders.
- Complete ticket request updates with clear notes and track actionable next steps.
- Provide deliverables to all dispatch request stakeholders.
- Complete billing tasks with a high level of detail.
- Create documentation as needed.
Requirements
- 3+ years IT experience in an advanced support or field service position.
- 1 – 2 years of project coordination.
- Knowledge of workstation deployment and PC applications.
- Experience leading a small team with tight deliverable timelines.
- Ability to apply critical thinking solutions during deployments when challenges arise.
- Experience with high travel volume that includes navigating flights and airports in order to arrive at a client’s location.
- Experience installing and troubleshooting wireless access points.
- Experience and knowledge of conference room solution installation and configuration.
- Experience and knowledge of IT infrastructure and server technology.
- Experience and knowledge with routers, switches, firewalls, and many other network devices.
- Experience and knowledge of TCP/IP, DNS, DHCP, VPNs.
- MCSE/MCSA/MCP, A+ and/or Network+ are desirable.
- Ability to work in flexible environment based on customer scheduling requirements.
- Able to lift 35 - 50lbs.
Benefits
- Insurance: Health Insurance, Vision, Dental, and Life Insurance
- Leave and Holidays: Paid Vacation, Paid Holidays
- Retirement: 401K Plan with company match (eligible after 1 year of employment)
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
IT supportworkstation deploymentPC applicationswireless access points installationconference room solution installationIT infrastructureserver technologyroutersswitchesTCP/IP
Soft Skills
customer servicecritical thinkingcommunicationteam leadershipproject coordinationdocumentationproblem-solvingtime managementflexibilitydetail-oriented
Certifications
MCSEMCSAMCPA+Network+