iSTA Solutions

Compliance

• Support a U.S.-based healthcare client providing early intervention services (speech, occupational, physical therapy, special instruction, nutrition, social work)
• Review and verify therapists' session notes for accuracy and completeness
• Analyze data to identify anomalies or patterns that may indicate fraudulent activity
• Coordinate with internal departments to ensure all documentation is complete and accurate
• Review enrolment requirements and supporting documents to confirm authenticity and validity
• Communicate with therapists and providers to hold them accountable for compliance requirements
• Log into the HCSIS system and accept assigned cases promptly
• Review Individualized Family Service Plans (IFSPs) and Evaluation Reports (ERs) within required timelines
• Upload verified documents into the provider portal
• Manage and document PEIDs-related emails
• Prepare and send welcome letters to clients/families during onboarding
• Maintain accuracy, consistency, and proactive follow-up in repetitive, task-oriented processes

Compliance and Verification Administrator – Healthcare

Auditor

• Conduct thorough reviews of prehospital patient care records to ensure compliance with established protocols and regulatory requirements.
• Verify the accuracy and completeness of documentation, including assessments, treatments, interventions, and other relevant information.
• Identify discrepancies, errors, or omissions in patient care documentation and provide constructive feedback to clinical staff and management.
• Collaborate with clinical teams to address and rectify identified issues, and provide guidance on best practices for accurate record-keeping.
• Maintain a thorough understanding of applicable regulations, standards, and guidelines governing prehospital patient care documentation.
• Assist in the development and implementation of educational programs and training materials related to proper documentation practices.
• Generate reports summarizing audit findings and trends, and present findings to relevant stakeholders as needed.
• Participate in quality improvement initiatives to enhance overall patient care quality and documentation accuracy.
• Stay updated on industry trends, best practices, and regulatory changes related to prehospital patient care documentation.
• Collaborate with clinical staff, managers, and other stakeholders to identify areas for improvement and provide feedback for ongoing education and training.

Nurse, Chart Auditor

Recruitment

• Support front-end stages of hiring for Registered Behaviour Technicians (RBTs)
• Review incoming resumes and assess suitability for RBT roles
• Conduct pre-interviews to qualify candidates
• Verify candidate qualifications, ensuring RBT certification requirements are met
• Post job openings on designated platforms and monitor responses
• Maintain regular contact with candidates during their qualification process
• Follow up on documentation to ensure complete candidate files
• Accurately record candidate interactions and status updates
• Collaborate with the recruitment team for smooth handover of qualified candidates

Recruitment Coordinator, Healthcare

Administrative Assistant

• Support a U.S.-based virtual speech therapy services provider, assisting clients, therapists, and internal staff to ensure seamless operations.
• Provide customer service support to clients, including scheduling, processing payments, and coordinating insurance documentation.
• Handle service package sales professionally and client-friendly.
• Communicate with clients, therapists, and team members via phone, email, Teams, and SMS, managing multiple channels simultaneously.
• Monitor productivity and attendance reporting and escalate issues when needed.
• Support team members with task tracking, documentation, and administrative duties.
• Safeguard confidential company and patient data in compliance with HIPAA standards.