iSTA Solutions

Customer Support

• Serve as the primary point of contact for our US-based client.
• Diagnose and resolve platform and kiosk-related issues.
• Manage user accounts and ensure a smooth experience for facilities.
• Handle inbound queries and troubleshoot technical issues.
• Take full ownership of the customer support function.
• Assist with onboarding of new clients to the platform.
• Guide facility staff through platform features for successful adoption.

Customer Support Specialist, US Healthcare – EST Hours

Lead Generation

• Research and identify B2B prospects within the U.S. healthcare space
• Conduct targeted outbound outreach via email, LinkedIn, and phone
• Build and maintain a pipeline of qualified leads
• Contribute to building and refining lead generation processes and workflows
• Maintain accurate and organised records of leads and interactions
• Collaborate with internal teams and client stakeholders to align outreach efforts

Customer Support Specialist, US Healthcare – EST Hours

B2B Lead Generation Specialist, US Healthcare