iSTA Solutions

Account Manager

• Manage daily operations across multiple client accounts, ensuring that all processes and workflows are efficient and effective
• Oversee scheduling to meet client needs and service level agreements (SLAs)
• Build strong, long-term client relationships
• Understand campaign objectives, KPIs, and operational needs
• Work closely with agents, team leaders, and internal stakeholders
• Monitor account performance and address risks proactively
• Prepare and present detailed weekly reports on agents performance, including metrics and areas for improvement
• Handle client queries, concerns, and escalations
• Identify opportunities to improve service delivery and client satisfaction
• Maintain clear, professional communication with overseas clients

BPO Client Account Manager – EST Hours

Recruitment

• Review incoming resumes and assess suitability for Registered Behaviour Technician (RBT) roles
• Conduct pre-interviews to qualify candidates
• Verify candidate qualifications, ensuring RBT certification requirements are met
• Post job openings on designated platforms and monitor responses
• Maintain regular contact with candidates during their qualification process
• Follow up on documentation to ensure complete candidate files
• Accurately record candidate interactions and status updates
• Collaborate with the recruitment team for smooth handover of qualified candidates

Recruitment Coordinator – US Healthcare

Auditor

• As a member of our team, you will have the opportunity to work with highly skilled professionals.
• You will prioritize employee satisfaction and work-life balance.
• Contribute to our mission with a focus on long-term success and life-long learning.

PH Nurse, Clinical Auditor

Therapist

• Manage the onboarding process for Behavioural Technicians and Responsible Behavioural Technicians regarding ABA services.
• Communicate directly with individuals via phone and email to collect required documentation.
• Review and verify onboarding documentation for completeness and accuracy.
• Perform data entry and maintain accurate records within internal systems.
• Proactively follow up on outstanding documents and onboarding requirements.
• Handle multiple onboarding tasks simultaneously in a fast-paced environment.
• Provide a professional, friendly, and confident first impression of the company.
• Identify process improvements and assist with additional administrative tasks as needed.

Onboarding Coordinator, ABA Therapy – US Healthcare

Financial Planning and Analysis

• Provide day-to-day support to executive leadership
• Work extensively in Microsoft Excel to maintain and update reporting files
• Assist with recurring financial and operational reporting requirements
• Maintain and update Excel-based P&L and Balance Sheet reporting files
• Add new reporting periods and ensure data structures remain consistent
• Ensure formulas, links, and calculations remain accurate across updates
• Work with financial data exported from systems such as QuickBooks Online
• Organise, validate, and prepare data for reporting and presentation
• Prepare summary views, charts, and structured outputs from existing data
• Identify opportunities to reduce manual work and improve reporting workflows
• Support ad hoc administrative, reporting, and project-related tasks

Executive Assistant, Finance & Reporting

• Work with financial data exports from systems such as QuickBooks Online
• Maintain and enhance Excel-based financial reporting models
• Prepare and update monthly P&L and Balance Sheet reporting files
• Ensure formulas, links, and structures remain stable across reporting periods
• Manage changes in GL codes, mappings, and account structures
• Reduce manual reporting effort through improved Excel logic and automation
• Build structured summary sheets, reconciliations, and visual reporting outputs
• Identify and implement process improvements within reporting workflows
• Ensure accuracy and integrity of financial data and calculations

Financial Reporting & Automation Specialist, Excel-Focused

Backend Engineer

• Lead data cleaning, manipulation, and statistical analysis of complex dataset.
• Assist in developing and deploying machine learning models from concept to production.
• Conduct code reviews and contribute to maintaining high-quality, well-documented codebases.
• Troubleshoot and resolve issues within data pipelines and analytical workflows.
• Collaborate with internal teams on technical specifications and solution design.

Python Developer, Data Analysis, Machine Learning

Procurement

• Capture, review, and process purchase requests in internal procurement systems
• Verify orders for budget alignment and required approvals prior to processing
• Coordinate with vendors and healthcare facilities regarding order status, deliveries, and timelines
• Follow up on back orders and assist with sourcing approved non-catalogue items
• Track rental and equipment items, ensuring timely returns
• Process supplier invoices and accurately match them to purchase orders
• Investigate invoice or order discrepancies and escalate issues where required
• Maintain accurate records and documentation in line with internal procedures and compliance standards