Customer Support Specialist, US Healthcare – EST Hours

iSTA Solutions

. Serve as the primary point of contact for our US-based client.

Posted 4/20/2026full-timeRemote • 🇿🇦 South AfricaJuniorMid-LevelWebsite

About the role

Key responsibilities & impact

Serve as the primary point of contact for our US-based client.
Diagnose and resolve platform and kiosk-related issues.
Manage user accounts and ensure a smooth experience for facilities.
Handle inbound queries and troubleshoot technical issues.
Take full ownership of the customer support function.
Assist with onboarding of new clients to the platform.
Guide facility staff through platform features for successful adoption.

Requirements

What you’ll need

1–2+ years of experience in a customer support, technical support, or client-facing role.
Experience working with SaaS platforms or software portals is strongly preferred.
Exposure to healthcare, aged care, or senior living environments is advantageous but not required.
Demonstrated ability to manage a high volume of customer queries efficiently and professionally.
**Key Skills:**
Customer service and query resolution.
Basic IT troubleshooting and technical problem-solving.
Clear and professional written and verbal communication.
Accurate data entry and digital record keeping.
Time management and task prioritisation.
**Soft Skills:**
Excellent verbal and written English communication skills.
Professional, patient, and confident phone and email manner.
Strong problem-solving ability with a calm, solutions-focused approach.
Highly organised and detail-oriented.
Proactive with strong follow-up skills and the ability to work independently.
**Technical Skills:**
Comfortable navigating web-based software portals and SaaS platforms.
Proficiency in MS Office and Outlook.
Comfortable performing accurate data entry and maintaining digital records.

Benefits

Comp & perks

❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account Customer Support Specialist, US Healthcare – EST Hours Job not on LinkedIn 🔥 3 minutes ago 🇿🇦 South Africa – Remote ⏰ Full Time 🟢 Junior 🟡 Mid-level 💝 Customer Support 🚫👨‍🎓 No degree required Apply Now Find Hiring Managers Customize resume for this job Report problem ☆ Save ☑️ Mark as applied ❌ Hide iSTA Solutions Website LinkedIn All Job Openings 1001 - 5000 employees 🤝 B2B ⚕️ Healthcare Insurance ☁️ SaaS B2B
Healthcare Insurance
SaaS iSTA Solutions is your remote healthcare operations partner specializing in off-site staffing solutions. With over 20 years of experience, we focus on enhancing operational efficiency for businesses, particularly in the healthcare sector, by providing customized remote teams that take on tasks ranging from customer service to data entry. Our goal is to support organizations in scaling their operations seamlessly while achieving significant cost savings and improved productivity. 📋 Description
Serve as the primary point of contact for our US-based client.
Diagnose and resolve platform and kiosk-related issues.
Manage user accounts and ensure a smooth experience for facilities.
Handle inbound queries and troubleshoot technical issues.
Take full ownership of the customer support function.
Assist with onboarding of new clients to the platform.
Guide facility staff through platform features for successful adoption. 🎯 Requirements
1–2+ years of experience in a customer support, technical support, or client-facing role.
Experience working with SaaS platforms or software portals is strongly preferred.
Exposure to healthcare, aged care, or senior living environments is advantageous but not required.
Demonstrated ability to manage a high volume of customer queries efficiently and professionally.
**Key Skills:**
Customer service and query resolution.
Basic IT troubleshooting and technical problem-solving.
Clear and professional written and verbal communication.
Accurate data entry and digital record keeping.
Time management and task prioritisation.
**Soft Skills:**
Excellent verbal and written English communication skills.
Professional, patient, and confident phone and email manner.
Strong problem-solving ability with a calm, solutions-focused approach.
Highly organised and detail-oriented.
Proactive with strong follow-up skills and the ability to work independently.
**Technical Skills:**
Comfortable navigating web-based software portals and SaaS platforms.
Proficiency in MS Office and Outlook.
Comfortable performing accurate data entry and maintaining digital records. Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score Similar Jobs Customer Service Representative 🕒 3 days ago Remote Recruitment 11 - 50 🎯 Recruiter 👥 HR Tech 🤝 B2B Website LinkedIn All Job Openings Customer Service Representative providing support to UK clients remotely. Handling inquiries and resolving issues in a dynamic and communicative environment. 🇿🇦 South Africa – Remote 💵 R10k - R16k / month ⏰ Full Time 🟡 Mid-level 🟠 Senior 💝 Customer Support Customer Service – Nightshift 🕒 4 days ago ReWorks Solutions 201 - 500 🎯 Recruiter 🤝 B2B Website LinkedIn All Job Openings Call Centre Agent providing customer service during night hours in South Africa. Managing calls and assisting clients with admissions and pre-admission processes, ensuring compliance. 🇿🇦 South Africa – Remote ⏰ Full Time 🟡 Mid-level 🟠 Senior 💝 Customer Support Customer Experience Coordinator 🕒 6 days ago Remote Recruitment 11 - 50 🎯 Recruiter 👥 HR Tech 🤝 B2B Website LinkedIn All Job Openings Customer Experience Coordinator for South African talent handling customer inquiries for UK companies. Responsible for ensuring positive customer interactions via email, chat, and phone support. 🇿🇦 South Africa – Remote 💵 R18k - R28k / month ⏰ Full Time 🟡 Mid-level 🟠 Senior 💝 Customer Support Customer Support Assistant 🕒 April 10 Remote Recruitment 11 - 50 🎯 Recruiter 👥 HR Tech 🤝 B2B Website LinkedIn All Job Openings Customer Support Assistant providing clear and helpful support for a UK-based client. Responding to customer queries and resolving issues while maintaining accurate records. 🇿🇦 South Africa – Remote 💵 R18k - R28k / month ⏰ Full Time 🟡 Mid-level 🟠 Senior 💝 Customer Support Admin Support Specialist – Remote 🕒 April 10 ScaleSource 11 - 50 🎯 Recruiter 👥 HR Tech 🤝 B2B Website LinkedIn All Job Openings Admin Support Specialist providing executive support and coordination tasks for C-level executives. Remote role within African continent working during U.S. business hours. 🇿🇦 South Africa – Remote 💵 $1.3k - $1.5k / month ⏰ Full Time 🟡 Mid-level 🟠 Senior 💝 Customer Support View More Customer Support Jobs 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Privacy policy Terms of service Job board SEO course AI Apply Copilot OpenClaw job finder Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs

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Hard Skills & Tools

customer servicequery resolutionIT troubleshootingtechnical problem-solvingdata entrydigital record keepingtime managementtask prioritisationSaaS platformsweb-based software

Soft Skills

verbal communicationwritten communicationproblem-solvingorganiseddetail-orientedproactiveindependent workpatientconfident mannerstrong follow-up