Health Technical Writer
Ripple Effect
Managing Consultant
ISOutsource
full-time
Posted on:
Origin: • 🇺🇸 United States • Arizona, Florida, Idaho, North Carolina, Oregon
Visit company websiteSalary
💰 $120,000 - $160,000 per year
Job Level
SeniorLead
About the role
- Client retention, wallet retention and wallet growth for a book of business (clients)
- Provide expert consulting services including analysis, assessments, solution development, and implementation
- Lead client relationships and project teams for successful delivery
- Develop and implement consulting methodologies for efficiency and quality
- Collaborate with cross-functional teams to align with company goals
- Mentor junior consultants and stay current with industry trends
- Adhere to ISO standards and conduct annual training sessions
- Execute on the ISOutsource Contact Strategy
- Develop, maintain and execute client IT Roadmaps
- Develop and maintain Statements of Work. Introduce change orders when appropriate
- Promote client loyalty and monitor IT infrastructure
- Partner with consultants, engineers, ODS, PMO, and the Product Teams
- Present opportunities to improve IT infrastructure and productivity
- Communicate regulatory shortcomings and manage IT security
- Train clients in new technology and ensure documentation is up to date
- Develop key client relationships and prioritize work effectively
- Work towards becoming a "trusted advisor" to clients
- Identify, scope, schedule and project manage IT projects
- Participate in on-call rotation twice a year
- Execute on all client responsibilities to achieve financial utilization
- Daily time entry for all activities
- Perform other duties as assigned
Requirements
- A passion for customer service
- Strong time management skills
- Excellent communication skills (both technical and non-technical)
- Track records of Customer Loyalty and Exemplary Service
- Able to develop, maintain, and follow high-cost budgets for client projects
- Demonstration of the ability to communicate effectively with non-technical decision makers
- Broadly experienced in maintenance and deployment of commonly employed technologies, and troubleshooting server/server applications
- Demonstrated ability to successfully overcome skill limitations through resourcefulness
- Committed to learning the fundamentals of Project Management
- Able to demonstrate networking knowledge and skills
- Able to build a complete network following ISOutsource Best Practices
- 7+ years of prior consulting experience
- Familiarity with and working knowledge of one or more Industry Regulations (i.e HIPPA, SOX, ITAR,SOC, SEC, FDIC, FDA Etc.)
- Bachelor's Degree (B.A./B.S.) from four-year college or university in a technology based field, or comparable certifications/education or equivalent field experience
- Valid driver's license with insurance
- Some local travel to and from clients is required
- Must be currently located in WA, OR, ID, FL, NC, TX, or AZ
