ISOutsource

Consultant

• Client retention, wallet retention and wallet growth for a book of business (clients)
• Provide expert consulting services including analysis, assessments, solution development, and implementation
• Lead client relationships and project teams for successful delivery
• Develop and implement consulting methodologies for efficiency and quality
• Collaborate with cross-functional teams to align with company goals
• Mentor junior consultants and stay current with industry trends
• Adhere to ISO standards and conduct annual training sessions
• Execute on the ISOutsource Contact Strategy
• Develop, maintain and execute client IT Roadmaps
• Develop and maintain Statements of Work. Introduce change orders when appropriate
• Promote client loyalty and monitor IT infrastructure
• Partner with consultants, engineers, ODS, PMO, and the Product Teams
• Present opportunities to improve IT infrastructure and productivity
• Communicate regulatory shortcomings and manage IT security
• Train clients in new technology and ensure documentation is up to date
• Develop key client relationships and prioritize work effectively
• Work towards becoming a "trusted advisor" to clients
• Identify, scope, schedule and project manage IT projects
• Participate in on-call rotation twice a year
• Execute on all client responsibilities to achieve financial utilization
• Daily time entry for all activities
• Perform other duties as assigned

Managing Consultant