Program Support Specialist – Federal, Healthcare Staffing
Cynet India
full-time
Posted on:
Location: 🇺🇸 United States
Visit company websiteJob Level
Lead
About the role
- Qualify healthcare professionals (clinical and non-clinical) against contract labor categories and requirements
- Prepare and review candidate submission packages (resume, licenses, certifications, DEA/NPI, immunizations, background checks, etc.)
- Ensure submissions meet contract timeliness standards (5 days non-credentialed, 7 days credentialed, 18 days privileged staff)
- Partner with the Credentialing & Compliance Program Manager to achieve ≥92% package acceptance rate
- Maintain trackers and dashboards to support reporting on fill rates, timeliness, and acceptance metrics
- Communicate with candidates to guide them through onboarding and credentialing requirements
- Collaborate with recruiters, credentialing staff, and compliance teams to resolve documentation gaps quickly
- Support monthly and quarterly reporting deliverables tied to federal contract performance
- Other duties as assigned
Requirements
- 2–4+ years of experience in healthcare staffing, credentialing support, or recruiting operations
- Demonstrated experience working within Service Contract Act (SCA) guidelines and maintaining compliance in candidate submissions
- Knowledge of healthcare licensure, credentialing, or compliance preferred
- Strong organizational and time management skills, with the ability to meet strict deadlines
- Excellent written and verbal communication skills
- Comfortable working in a fast-paced, metrics-driven environment
- Proficiency with Microsoft Office and ATS/CRM platforms
- Bachelor’s degree preferred; equivalent work experience accepted