Island

Product Adoption Specialist

• Lead time-boxed, structured deployment engagements focusing on Data Protection from kickoff through handoff.
• Conduct on-site workshops with customer IT, security, and data governance teams to define policy requirements.
• Work with our CSM and Deployment specialists who will configure Island Enterprise Platform environments, specifically focusing on DLP (Data Loss Prevention), web filtering, AI protection, data lineage/visibility, and endpoint policy management.
• Identify and remove technical and organizational governance blockers in real-time.
• Deliver a complete, documented handoff that leaves customers ready to manage their data security independently.
• Design, refine, and document the Island Deployment Framework as it relates to data governance.
• Develop specialized workshop guides and customer-facing materials for Data Protection configurations.
• Build a library of reusable deployment artifacts, such as DLP configuration playbooks and best-practice documentation.
• Capture lessons learned from each engagement to improve the overall data governance methodology.
• Develop and refine standardized engagement frameworks, templates, and methodologies for Catalyst Data Protection programs.
• Build reusable governance artifacts—customer guides, assessment frameworks, and configuration templates—for internal and external use.
• Partner with Product, Customer Success, and Engineering to ensure customer feedback drives continuous improvement across policies and platform capabilities.
• Collaborate closely with Customer Success Managers, Solution Architects, and Security Engineers to ensure a seamless customer experience.
• Communicate adoption metrics, milestones, and blockers to executive stakeholders at both Island and customer organizations.
• Contribute to the evolution of Island’s Data Protection & Governance Center of Excellence.

Adoption Specialist – Data Protection, Governance

Technical Account Manager

• Be the Trusted Advisor - You’ll serve as the technical point of contact for a portfolio of Island customers, guiding them through every stage of their journey — from onboarding to operational maturity.
• Support & Troubleshooting - Proactively manage and assist with support cases, feature requests, and escalations. You’ll open, monitor, and drive resolution, keeping customers in the loop every step of the way.
• Enablement & Training - Train customer teams on how to deploy, manage, and operationalize Island using best practices that ensure long-term success.
• Configuration & Optimization - Help customers get the most out of Island by tailoring configuration guidance to their unique environment, aligned with security, performance, and usability goals.
• Feature & Release Guidance - Keep your customers informed of upcoming releases and new capabilities — and show them exactly how new features can benefit their teams.
• Collaborate Across Teams - Partner with Product, Engineering, Support, and Customer Success to deliver a unified customer experience and provide feedback that influences the roadmap.

Technical Account Manager, APAC

Sales Engineer

• Support CAMs through joint partner engagement activities after foundational sales work is completed.
• Maintain regular communication with CAMs on all partner-facing technical interactions.
• Conduct quarterly follow-ups with CAMs post-partner training completion.
• Lead or assist with account mapping, opportunity qualification, and partner technical development.
• Provide monthly technical updates to partner SEs.
• Deliver on-site and virtual enablement sessions.
• Drive technical relationships within partner organizations.
• Research competitor products and replacement opportunities.
• Serve as an extension of the CAM team, providing technical credibility in partner sales cycles.

Adoption Specialist – Data Protection, Governance

Technical Account Manager, APAC

Sales Engineer – Channel