Technical Account Manager, APAC

Island

Technical Account Manager for APAC region at Island, guiding customers through their journey with Island's technical solutions. Fostering relationships and delivering expert guidance to maximize customer value.

Posted 5/9/2026full-timeRemote • 🇦🇺 AustraliaMid-LevelSeniorWebsite

Tech Stack

Tools & technologies

Cyber Security

About the role

Key responsibilities & impact

Be the Trusted Advisor - You’ll serve as the technical point of contact for a portfolio of Island customers, guiding them through every stage of their journey — from onboarding to operational maturity.
Support & Troubleshooting - Proactively manage and assist with support cases, feature requests, and escalations. You’ll open, monitor, and drive resolution, keeping customers in the loop every step of the way.
Enablement & Training - Train customer teams on how to deploy, manage, and operationalize Island using best practices that ensure long-term success.
Configuration & Optimization - Help customers get the most out of Island by tailoring configuration guidance to their unique environment, aligned with security, performance, and usability goals.
Feature & Release Guidance - Keep your customers informed of upcoming releases and new capabilities — and show them exactly how new features can benefit their teams.
Collaborate Across Teams - Partner with Product, Engineering, Support, and Customer Success to deliver a unified customer experience and provide feedback that influences the roadmap.

Requirements

What you’ll need

5+ years in a technical account management, solutions engineering, or post-sales technical role in software or cybersecurity.
Strong technical foundation and experience supporting enterprise IT products, ideally SaaS or security platforms.
Experience handling customer escalations, support tickets, and technical project management.
Excellent communication skills — able to clearly articulate complex ideas to technical and non-technical audiences.
Comfortable with tools like Salesforce, Jira, Confluence, and remote collaboration platforms.
Bachelor’s degree in a technical discipline or equivalent experience preferred.

Benefits

Comp & perks

Flexible working arrangements

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

technical account managementsolutions engineeringpost-sales technical roleenterprise IT productsSaaScybersecuritycustomer escalationssupport ticketstechnical project management

Soft Skills

excellent communication skillsarticulate complex ideascollaboration

Certifications

Bachelor’s degree in a technical discipline