ISC2

IT Service Management Operations Lead

ISC2

full-time

Posted on:

Location Type: Remote

Location: California • United States

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Job Level

Senior

Tech Stack

ITSM

About the role

  • Oversee, optimize, and mature back-office IT operations through effective process management
  • Administer, configure, and support Jira Software, Jira Service Management, and Confluence
  • Lead day-to-day ITSM operations, ensuring timely management of incidents and service requests
  • Serve as Chair of the Change Advisory Board (CAB), leading change reviews and maintaining documentation
  • Design, build, and deploy automation solutions using Jira Automation and JSM workflow engines
  • Develop and maintain ITSM dashboards and reports

Requirements

  • 7+ years of IT Service Management experience with hands-on administration of Jira Service Management or similar platforms
  • Bachelor’s degree in Information Technology, Computer Science, or related field
  • ITIL Foundation or Practitioner certification, preferred
  • Advanced expertise with Atlassian tools
  • Strong understanding of ITIL processes
  • Experience leading or facilitating a Change Advisory Board (CAB), strongly preferred
  • Proven experience designing and deploying automation within ITSM platforms
Benefits
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Applicant Tracking System Keywords

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Hard Skills & Tools
IT Service ManagementJira SoftwareJira Service ManagementConfluenceautomation solutionsITSM dashboardsITSM reportsJira AutomationJSM workflow enginesprocess management
Soft Skills
leadershipcommunicationorganizational skillsincident managementservice request management
Certifications
ITIL FoundationITIL Practitioner