ISC (Integrated Specialty Coverages, LLC)

Customer Service Representative – Insurance

ISC (Integrated Specialty Coverages, LLC)

full-time

Posted on:

Location Type: Remote

Location: Ohio • United States

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Salary

💰 $19 - $22 per hour

Job Level

Junior

About the role

  • Support new business and renewal underwriters, agents, customers, and internal staff across commercial and personal lines.
  • Respond to agent inquiries via phone, email, and other communication channels, offering guidance and information on commercial lines products.
  • Deliver high‑quality customer service in the daily servicing of new and renewal business.
  • Provide clerical support, quoting assistance, and other administrative activities as needed.
  • Process incoming and outgoing correspondence accurately and efficiently.
  • Maintain working knowledge of carrier coverage forms, automation systems, eligibility requirements, and program details.
  • Adhere to customer service standards outlined in procedure manuals, process documents, and leadership directives.
  • Document all relevant activity within the Agency Management System.
  • Perform additional duties as assigned.

Requirements

  • Minimum 1 year of insurance experience.
  • Ability to obtain and maintain a valid Property & Casualty Insurance License within 90 days of employment.
  • High school diploma, GED, or equivalent experience.
  • Ability to read, analyze, and interpret technical journals, financial reports, and legal documents.
  • Ability to respond professionally to inquiries from customers, regulatory agencies, and business partners.
  • Strong written and verbal communication skills, with the ability to present information effectively to management and external groups.
  • Ability to provide fractions, percentages, ratios, and proportions to practical business situations.
  • Proficiency with email, record-keeping systems, databases, word processing, spreadsheets, and related office software.
  • Above-average knowledge of Microsoft Office is required.
  • Valid Driver's License
Benefits
  • Employee Ownership Program - every eligible employee shares in the financial rewards that grow when the company grows
  • Professional development opportunities
  • Owner Referral Program
  • Work from home reimbursement for remote/hybrid roles
  • Canary emergency financial assistance program
  • Comprehensive medical, dental, vision
  • Life/AD&D Insurance
  • Confidential, Employee Assistance Program
  • Health Savings Account, includes company contribution
  • Short-term disability
  • Voluntary benefits - supplemental accident, critical illness, hospital insurance
  • Employee discounts
  • 401(k) Plan with company match contribution
  • Addition Wealth Financial Wellness Program
  • Various Time Off Programs
  • 11 company paid holidays
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
insurance experienceProperty & Casualty Insurance Licenserecord-keeping systemsdatabasesword processingspreadsheetscustomer servicequoting assistancetechnical analysisfinancial report interpretation
Soft Skills
strong written communicationstrong verbal communicationprofessional inquiry responseguidance provisioncustomer service standards adherenceanalytical skillsorganizational skillsinterpersonal skillspresentation skillsattention to detail
Certifications
Property & Casualty Insurance License