ISC (Integrated Specialty Coverages, LLC)

Product Manager

• Develop and maintain product scorecards to monitor key product performance indicators, evaluate scorecards to identify trends in program performance, opportunities, and actionable recommendations. Compile results to share with Business Unit leaders and company management.
• Acquire Subject Matter Expertise on insured policy and claim data acquired by ISC and partner systems, including data retention and storage and reportability and visualization using ISC data warehouse and reporting tools. Use SQL, Python or other analytical applications to acquire, summarize and report policy, premium and loss data. Use data and information for reporting and analysis to develop insights, unearth opportunities, increase process efficiency and improve automation.
• Work with underwriting business unit leaders to manage the rating plans, including ISO advisory rates and independent pricing. Employ pricing strategies and direction to aid the business unit leaders. Monitor and summarize premium and exposure trends and underwriter discretionary rating activity at the portfolio level. Analyze program metrics, underwriting insights and market environment to identify price segmentation opportunities. Lead the implementation efforts in conjunction with the Tech team.
• Work with underwriting business unit leaders to manage the policy forms kits, including ISO, carrier-specific and proprietary policy forms and applications. Lead the implementation efforts in conjunction with the Tech team.
• Work with underwriting business unit leaders and tech team to identify and describe requirements to streamline, structure and automate new and renewal underwriting and policy issuance processes applicable to agents or underwriters. Evaluate third-party data sources which may improve process efficiency or risk assessment.
• Work with ISC tech team to ensure loss runs from claims TPAs are properly ingested, archived and reported. Analyze loss results with appropriate considerations for statistical credibility and loss development maturity.
• Develop a detailed understanding of key competitors and market segments. Evaluate ISC competitive advantages and identify opportunities to exploit them. Expose competitive gaps and work to close them through product enhancements.
• Work with underwriting business unit leaders to optimize financial results by balancing production, loss ratio, and agency commission and fees.

Business Development Rep

• Contact new and existing brokers to explain features and benefits of our programs.
• Compile, organize and relay crucial information to close quotes.
• Maintain producer marketing database.
• Facilitate product webinars and website demonstrations.
• Execute weekly telephonic campaigns to maintain a pipeline of qualified agency appointments.
• Assist with corporate communications, marketing, and advertising.
• Participate in various industry trade shows.
• Recommend ideas for and following up on corporate and individual promotions.
• Develop referrals from brokers, carrier partners, and other vendors.
• Complete special projects as assigned by management and perform other duties as requested.

Business Development Representative – Commercial P&C

Security Engineer

• Design, implement, and maintain controls in AWS (IAM, KMS, VPC, GuardDuty, Security Hub, Detective, CloudTrail/CloudWatch), network, endpoint, email, data security, vulnerability, and identity domains.
• Define SLOs for control availability, latency, coverage, and drift; implement telemetry to continuously measure those SLOs.
• Partner with infrastructure, platform, and application teams to build IaC modules (Terraform/CloudFormation) and platform automations (e.g., Python/Lambda, Step Functions) to enforce guardrails (account vending, baseline hardening, logging enablement, key policies, SCPs) using Git.
• Implement break‑glass patterns and least‑privilege workflows that are auditable and reversible.
• Engineer data pathways (e.g., CloudTrail, VPC Flow, ECS audit, identity logs) into SIEM/MDR tooling; ensure completeness, timeliness, and schema quality.
• Translate Detection and Response Lead feedback on false positives/gaps into logging or control adjustments.
• Own scanners/integrations, asset coverage, tagging standards, and develop risk‑based remediation pipelines (ticketing, auto‑remediation for low‑risk classes).
• Partner with owners to remove friction (pre‑approved windows, canaries, rollbacks).
• Engineer least‑privilege patterns, permission boundaries, conditional access, and automated key/secret lifecycle (rotation, discovery, usage attestations).
• Provide ready‑to‑consume roles/policies to teams.
• Maintain runbooks, design docs, and reusable modules; ensure changes are versioned, peer‑reviewed, and test‑.
• Participate in control‑health and platform on‑call (e.g., logging ingestion failures, drift, outages).
• Escalate security events to the Detection & Response Lead/MDR.

Senior Cybersecurity Engineer

Sales

• Identify key independent agents that can utilize products offered by ISC to assist their customers.
• Train new agents and new agency employees on ISC products and processes.
• Meet with agents and their staff in their offices on a regular basis.
• Add additional agencies to your territory that can drive growth.
• Drive new and renewal production from your assigned agencies.
• Partner with marketing, sales, and product development teams to implement business development initiatives.
• Assist in the roll-out of new program programs.
• Maintain producer marketing database (Salesforce).
• Facilitate product webinars and website demonstrations.
• Participate in various industry trade shows designed to drive additional business.
• Travel up to 60% of the year.

Regional Sales Manager – Southern California

Regional Sales Manager

Business Development Representative, Northeast

Regional Sales Manager – Mid-Atlantic

Customer Support

• Support new business and renewal underwriters, agents, customers, and internal staff across commercial and personal lines.
• Respond to agent inquiries via phone, email, and other communication channels, offering guidance and information on commercial lines products.
• Deliver high‑quality customer service in the daily servicing of new and renewal business.
• Provide clerical support, quoting assistance, and other administrative activities as needed.
• Process incoming and outgoing correspondence accurately and efficiently.
• Maintain working knowledge of carrier coverage forms, automation systems, eligibility requirements, and program details.
• Adhere to customer service standards outlined in procedure manuals, process documents, and leadership directives.
• Document all relevant activity within the Agency Management System.
• Perform additional duties as assigned.

Customer Service Representative – Insurance

• Develop and maintain product scorecards to monitor key product performance indicators (conversion, mix, rate adequacy, etc). Evaluate scorecards to identify trends in program performance, opportunities, and actionable recommendations and compile results to share with Business Unit leaders and company management.
• Report premiums, losses and loss triangles. Prepare data for external actuaries and rate filings. Monitor loss development. Analyze premiums and losses for trends and segmentation opportunities with appropriate considerations for statistical credibility and loss development maturity.
• Subject Matter Expertise on insured policy and claim data acquired by ISC and partner systems, including data retention and storage and reportability and visualization using ISC data warehouse and reporting tools. Working knowledge of statutory reporting requirements for policies and claims. Use SQL, Python or other analytical applications to acquire, summarize and report policy, premium and loss data. Use data and information for reporting and analysis to develop insights and unearth opportunities. Use platform data to improve process efficiency and automation.
• Subject Matter Expert on W/C state laws and regulations affecting policy and claims operations and compliance reporting.
• W/C domain subject matter expert involved with policy admin systems installation and configuration.
• Work with underwriting business unit leaders to manage the rating plans, including bureau rates loss costs and multipliers/modifiers. Monitor rating bureaus for promulgated changes. Monitor and summarize premium and exposure trends and underwriter discretionary rating activity at the portfolio level. Analyze program metrics, underwriting insights and market environment to identify price segmentation opportunities. Lead the implementation efforts in conjunction with the Tech team.
• Work with underwriting business unit leaders to manage the policy forms kits, including bureau, carrier-specific and proprietary policy forms and applications. Lead the implementation efforts in conjunction with the Tech team.
• Work with underwriting business unit leaders and tech team to identify and describe requirements to streamline, structure and automate new and renewal underwriting and policy issuance processes applicable to agents or underwriters. Evaluate third-party data sources which may improve process efficiency or risk assessment.
• Work with ISC tech team to ensure loss runs from claims TPAs are properly ingested, archived and reported.
• Develop a detailed understanding of key competitors and market segments. Evaluate ISC competitive advantages and identify opportunities to exploit them. Expose competitive gaps and work to close them through product enhancements.
• Work with underwriting business unit leaders to optimize financial results by balancing production, loss ratio, and agency commission and fees.

Product Manager, Workers Comp

Underwriter

• Utilize understanding of exposures and risks analysis to assess loss history and current condition of finances for a case.
• Collects, studies, and reviews documentation pertaining to risk cases, performing risk analysis to conclude whether a case is worth accepting.
• Conduct preliminary reviews of complex submissions to identify errors, omissions, and confirm eligibility.
• Collaborate closely with the underwriting team to finalize insurance applications efficiently.
• Utilize multiple databases to gather and verify supplementary data for submissions.
• Manage inbound calls, connecting customers and team members to ensure a seamless and positive experience.
• Respond to customer needs, providing guidance and assistance tailored to their insurance needs.
• Process accounts from approved quotes through to policy issuance with accuracy and efficiency.

Underwriting Assistant – Non-admitted Personal Lines

Vice President

• Create the roadmap for determining and developing strategic partnerships.
• Execute on key KPIs including revenue and EBITDA growth.
• Identify and cultivate key strategic partners such as insurance carriers and retail operations such as Lowes and Home Depot. In addition, identify opportunities in nontraditional distribution channels.
• Lead negotiations for new contracts and override agreements with key partners.
• Develop and implement long term sales objectives and profit-sharing structures based on production.
• Collaborate with legal to ensure the contractual agreements protect the interests of the company.
• Identify potential industry trade associations that we can partner with to be an endorsed carrier for them i.e., construction, hospitality, etc.
• Provide insights to product and underwriting to ensure we are efficient and best in class from the customer’s perspective.
• Lead the implementation and roll-out of these programs.
• Provide insights, competitive intelligence to product managers, underwriting and the sales team to enhance efficiency, competitiveness, and ease of doing business.
• Collaborate with IT to ensure all systems are optimized for tracking and reporting purposes.
• Maintain and update producer marketing database (Salesforce).
• Facilitate product webinars and website demonstrations.
• Support corporate communications, marketing, and advertising.
• Represent the company at various industry trade shows designed to drive additional business.
• Propose and follow up on corporate and individual promotions.
• Undertake special projects as assigned by management and perform other duties as requested.
• Collaborate closely with the sales team to ensure partnership success.
• Provide necessary training and support to partners to ensure mutual success.