ISC (Integrated Specialty Coverages, LLC)

Sales

• Identify key independent agents that can utilize products offered by ISC to assist their customers.
• Train new agents and new agency employees on ISC products and processes.
• Meet with agents and their staff in their offices on a regular basis.
• Add additional agencies to your territory that can drive growth.
• Drive new and renewal production from your assigned agencies.
• Partner with marketing, sales, and product development teams to implement business development initiatives.
• Assist in the roll-out of new programs.
• Maintain producer marketing database (Salesforce).
• Facilitate product webinars and website demonstrations.
• Participate in various industry trade shows designed to drive additional business.
• Travel up to 60% of the year.

Regional Sales Manager

Customer Support

• Serve as a first point of contact for prospective and existing customers by answering inbound phone calls and responding through live chat in a professional, friendly, and timely manner.
• Deliver an A+ customer experience by actively listening, identifying customer needs, and providing accurate guidance on new and existing travel insurance policies.
• Use a consultative sales approach to qualify leads, ask thoughtful questions, recommend appropriate coverage options, and help customers select the best solution for their travel plans.
• Assist existing policyholders with service-related questions, policy support, and general troubleshooting while ensuring clear communication and follow-through.
• Maintain a strong working knowledge of TravelInsurance.com products, carrier offerings, policy details, and key coverage differences in order to communicate information clearly and confidently.
• Accurately document customer interactions and manage multiple conversations or tasks at once while maintaining attention to detail and service quality.
• Demonstrate a positive, proactive, and customer-focused mindset while contributing to team goals and supporting a high-quality customer experience.

Customer Service Representative – Travel Insurance

Manager

• Manage numerous supervisors and adjusters of varying levels of technical experience and is responsible for hiring, onboarding, training, coaching, and performance management
• Provide leadership and mentoring to adjusters and supervisors, fostering engagement, accountability, professional development, and retention
• Share responsibility for reviewing all new claim files and assigning them to the appropriate adjuster based on experience level, licensure, and workload
• Place supervisory notes of a technical nature in each file at the 30-day mark and at least every 90 days thereafter, or more frequently as claim complexity dictates
• Address escalated complaint calls from clients, insureds, and claimants and collaborate with teams to resolve issues promptly and effectively
• Conduct claim conferences with adjusters, carrier partners, defense counsel, coverage counsel, and other vendors as needed
• Review coverage evaluations, coverage letters, reserves, and significant payments to ensure accuracy, timeliness, and compliance with best practices and authority levels
• Participate in assigned task forces, committees, and cross-functional initiatives focused on continuous improvement and operational effectiveness
• Conduct training seminars and technical workshops for new and existing employees
• Carry a pending of key, large exposure, sensitive, or escalated claim files as required
• Conduct internal audits on a quarterly basis and ensure timely remediation of findings
• Identify, report, and track Notices of High Potential (NHP) claims and adverse trends
• Present claim files and operational results at weekly roundtables and leadership meetings
• Partner with the Senior Vice President of Claims to refine department procedures, workflows, metrics, and KPIs
• Support audit compliance, resource planning, and staffing needs while driving efficiency and quality outcomes
• Perform additional duties to support department goals, compliance requirements, and overall claims performance

Claims Manager

Claims Specialist

• Contribute to a collaborative environment by consistently demonstrating teamwork, high motivation, positive behavior and effort to achieve goals and objectives
• Building and maintaining productive relationships with internal and external customers, including clients, underwriting and service teams, and agents
• Research applicable coverage for our insureds. Document coverage dates, limits, and restrictions
• Identify and resolve any potential coverage questions. Draft reservation of rights and coverage denials for review and approval by their Supervisor/Manager
• Investigate facts of the loss by securing statements and supporting documentation such as contracts, cost of repair estimates, expert reports, photos, correspondence, etc
• Document activities in writing within claim files
• Exercise judgment in applying legal liability to assigned claims and will have settlement authority up to their specific authority, which may vary from carrier to carrier
• Assign defense counsel to answer and defend lawsuits where appropriate. Monitor and direct defense counsel, independent adjusters, and experts
• Identify claims with potential exposure in excess of authority and advise their Supervisor/Manager
• Evaluate, set, or recommend reserves for each file they are handling
• Prepare written reports as dictated by company policy and procedures
• Handle claims within guidelines of the Fair Claims Practices 790.03
• Provide insureds, claimants, underwriters, and carriers with regular updates on status of file handling
• Discuss unique and complex files with Supervisor/Manager

Product Manager

• Use AI tools daily to prototype solutions, validate hypotheses, and accelerate delivery.
• Define product vision and strategy for major product areas, with AI capabilities as a core lever for achieving business outcomes.
• Lead a small, cross-functional squad (1 PM + 2 AI-enabled engineers) with full ownership from discovery through delivery.
• Embed directly with operational teams to understand their workflows firsthand.
• Work closely with engineering leadership on AI tooling strategy, development patterns, and technical feasibility.
• Guide and mentor junior product managers on AI-first product development practices.
• Act as an internal thought leader, demonstrating what’s possible with AI-enabled development.
• Communicate progress, risks, and decisions to leadership through SteerCo and other governance forums.

Senior AI Product Manager

Data Engineer

• Own the technical architecture and long-term strategy of ISC’s data platform, making technology decisions that balance scalability, maintainability, and business value.
• Drive adoption of AI-assisted development practices and build AI-driven capabilities that create measurable business value
• Partner with executive, product, engineering, and business stakeholders to translate complex business needs into technical strategy and delivery plans
• Provide hands-on technical mentorship to data engineers through code reviews, architecture discussions, and knowledge sharing
• Navigate ambiguous, undefined problems by scoping them independently and delivering solutions aligned with business priorities
• Design, build, and maintain data infrastructure for extraction, transformation, and loading from a wide variety of sources using AWS, DBT + SQL on Snowflake, Python, Docker, and Airflow.

Regional Sales Manager

Customer Service Representative – Travel Insurance

Claims Manager

Claims Specialist

Senior AI Product Manager

Senior Staff Data Engineer