Ironmark

Account Manager

• Serve as the primary point of contact for assigned client accounts.
• Build and maintain strong, long-term relationships with clients through proactive communication and exceptional service.
• Manage client expectations and ensure timely delivery of products and services.
• Handle customer inquiries, concerns, and issues, providing prompt and effective resolution.
• Assist in escalating and resolving complex client concerns when necessary.
• Maintain accurate records of customer interactions, projects, and account activity.
• Manage projects through the complete production lifecycle, from project initiation through final delivery.
• Coordinate print and digital marketing campaigns to ensure quality, accuracy, and timely execution.
• Collaborate with clients and internal teams to gather project specifications and requirements.
• Review project estimates, customer files, proofs, and specifications to ensure accuracy before production.
• Monitor project timelines and communicate status updates to clients and internal stakeholders.
• Work closely with production, fulfillment, creative, data, and technology teams to ensure successful project execution.
• Identify opportunities to expand client relationships through additional products and services.
• Support sales initiatives by identifying customer needs and generating qualified leads.
• Collaborate with Sales Representatives to support account growth and customer retention.
• Ensure clients are informed about available solutions that can help achieve their business objectives.
• Coordinate with vendors and production partners to ensure quality, pricing, and delivery expectations are met.
• Assist with client onboarding, account setup, and workflow implementation.
• Utilize ERP, project management, CRM, and workflow systems to manage client accounts, production schedules, and project performance.
• Leverage technology to improve efficiency, reporting, client communication, and operational visibility.
• Support process improvements and adoption of new technologies that enhance client and team performance.
• Maintain accurate documentation and reporting within organizational systems.

• Serve as the primary point of contact for assigned client accounts.
• Build and maintain strong, long-term relationships with clients through proactive communication and exceptional service.
• Manage client expectations and ensure timely delivery of products and services.
• Handle customer inquiries, concerns, and issues, providing prompt and effective resolution.
• Assist in escalating and resolving complex client concerns when necessary.
• Maintain accurate records of customer interactions, projects, and account activity.
• Manage projects through the complete production lifecycle, from project initiation through final delivery.
• Coordinate print and digital marketing campaigns to ensure quality, accuracy, and timely execution.
• Collaborate with clients and internal teams to gather project specifications and requirements.
• Review project estimates, customer files, proofs, and specifications to ensure accuracy before production.
• Monitor project timelines and communicate status updates to clients and internal stakeholders.
• Work closely with production, fulfillment, creative, data, and technology teams to ensure successful project execution.
• Identify opportunities to expand client relationships through additional products and services.
• Support sales initiatives by identifying customer needs and generating qualified leads.
• Collaborate with Sales Representatives to support account growth and customer retention.
• Ensure clients are informed about available solutions that can help achieve their business objectives.
• Coordinate with vendors and production partners to ensure quality, pricing, and delivery expectations are met.
• Assist with client onboarding, account setup, and workflow implementation.
• Ensure all project information is complete, accurate, and properly communicated to internal teams.
• Utilize ERP, project management, CRM, and workflow systems to manage client accounts, production schedules, and project performance.
• Leverage technology to improve efficiency, reporting, client communication, and operational visibility.
• Support process improvements and adoption of new technologies that enhance client and team performance.
• Maintain accurate documentation and reporting within organizational systems.