Ironclad

Senior Implementation Manager, EMEA

Ironclad

full-time

Posted on:

Location Type: Hybrid

Location: London • United Kingdom

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Salary

💰 £90,000 - £102,000 per year

Job Level

Senior

About the role

  • Manage a portfolio of multiple projects at a time. This includes overseeing project deliverables and proactively identifying risks
  • Serve as the primary project escalation point of contact
  • Ensure alignment across all teams, internal and external
  • Build, maintain, and track project timelines in order to deliver on-time and in-scope deployments
  • Collaborate with Legal Engineers and Customers Success Managers to ensure a smooth and successful customer experience from kick-off to go-live
  • Contribute to our scale efforts by improving our project management and delivery operations processes and contributing to our best practices

Requirements

  • 7+ years as a customer facing project manager, technical program manager, or management consultant.
  • Experience running complex technical projects, specifically including agile sprint planning, user acceptance testing, quality assurance and software release processes.
  • You are a persuasive, results driven customer influencer with outstanding interpersonal skills.
  • You’re an exceptional verbal and written communicator.
  • You are able to partner effectively with C-Suite, VP, and Director-level contacts, along with day-to-day users of the software.
  • You are a team player who can work effectively in teams of technical and non-technical individuals. You are skilled at collaborating with diverse teams.
  • You can learn and drive outcomes with minimal supervision.
  • You have a bias towards action, and gravitate towards environments where you have outsized influence on the success of outcomes for customers and colleagues.
Benefits
  • Private Medical & Dental insurance, covered at 100% for you and dependents
  • Life assurance and Income Protection
  • Generous leave policies, including parental leave, medical leave, and compassionate leave
  • Family-forming support through Maven for you and your partner
  • Monthly stipends for wellbeing, hybrid work, and (if applicable) phone use
  • Standard pension contribution scheme
  • Regular team events to connect, recharge, and have fun
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
project managementagile sprint planninguser acceptance testingquality assurancesoftware release processes
Soft Skills
interpersonal skillsverbal communicationwritten communicationpersuasive skillsresults driventeam playercollaborationinfluencing skills