Ironclad

Customer Enablement Manager

Ironclad

full-time

Posted on:

Location Type: Hybrid

Location: New York City • New York • United States

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Salary

💰 $94,000 - $117,000 per year

About the role

  • Deliver high-quality learning experiences for a range of audiences, from standard online small group training, to personalized training for Enterprise customers.
  • Lead virtual 1:Many enablement sessions on the Ironclad product suite, fostering engagement and knowledge retention.
  • Conduct in-person training, including preparation, delivery, and follow-up activities.
  • Partner with Instructional Designers to provide content feedback to improve training materials and programs.
  • Work closely with customers to understand and customize training agenda and content to meet their needs during custom engagements.
  • Help create and experiment with new scaled/training engagement strategies.
  • Become an expert on the Ironclad product, so customers can rely on you to answer basic to advanced product Q&A.
  • Represent Ironclad at in-person events, including travel as needed to support these initiatives.
  • Partner and support GTM teams on upsell and expansion opportunities.
  • Collaborate cross-functionally with internal teams (i.e. Sales, Account Management, Services, Support, Product, Marketing) to improve our customer’s ability to achieve positive business outcomes.

Requirements

  • Excellent presentation skills and the ability to command a room
  • Excellent written and verbal communication skills
  • Excellent interpersonal skills - dynamic, enthusiastic, upbeat individual who connects well with others
  • 2-3 years experience providing training, preferably at a SaaS or Technology company
  • Tech savvy, analytical, and good problem solver
  • Self-starter and quick learner
  • Organized, methodical, and detail-oriented
  • Ability to prioritize and effectively manage multiple projects and tasks concurrently
  • Ability to work independently and as part of a team
  • Ability to communicate complex business software processes effectively
  • Willingness to travel for in-person events and training sessions (up to 30%)
Benefits
  • 100% health coverage for employees (medical, dental, and vision), and 75% coverage for dependents with buy-up plan options available
  • Market-leading leave policies, including gender-neutral parental leave and compassionate leave
  • Family forming support through Maven for you and your partner
  • Paid time off - take the time you need, when you need it
  • Monthly stipends for wellbeing, hybrid work, and (if applicable) cell phone use
  • Mental health support through Modern Health, including therapy, coaching, and digital tools
  • Pre-tax commuter benefits (US Employees)
  • 401(k) plan with Fidelity with employer match (US Employees)
  • Regular team events to connect, recharge, and have fun
  • And most importantly: the opportunity to help build the company you want to work at

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
training deliverycontent feedbackcustom training agendascaled engagement strategiesproduct Q&ASaaS experienceanalytical skillsproblem solvingproject management
Soft skills
presentation skillswritten communicationverbal communicationinterpersonal skillsdynamic personalityself-starterquick learnerorganizeddetail-orientedteam collaboration