Ironclad

Solution Engineering Manager, Midmarket

Ironclad

full-time

Posted on:

Location Type: Hybrid

Location: San Francisco • California • United States

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Salary

💰 $180,000 - $220,000 per year

Job Level

Junior

About the role

  • Build, lead, and mentor a high-performing Solution Engineering team.
  • Foster a collaborative and innovative team culture that’s positive, motivating, and performance-driven.
  • Serve as a subject matter expert in supporting the sales team throughout the customer lifecycle, ensuring technical alignment with customer needs to help them evolve and expand their use of Ironclad.
  • Work closely with Customer Outcomes leadership to understand business goals and contribute to strategies for establishing and growing customer value realization on the Ironclad platform.
  • Collaborate closely with your peer SETS managers to align on shared strategies, operating models and career paths for the team.
  • Work closely with Sales leadership to understand deal support needs for the Midmarket segment and establish effective and scalable engagement models for deal cycles.
  • Empower your team with scalable systems and repeatable processes to increase their skills, product knowledge, industry knowledge and professional habits.
  • Track and report key growth metrics to assess individual and team performance, and find innovative and creative ways to improve and increase performance.
  • Collaborate with cross-functional teams to align solution engineering efforts with overall business objectives and company priorities.
  • Foster strong collaboration with other departments, including Product Management, Engineering, and Marketing, to drive a unified customer experience.
  • Bring actionable insights back to Ironclad’s Product Team to help us evolve our platform from the lens of the customer
  • Help Ironclad scale through external and internal education and enablement efforts. Share your knowledge!

Requirements

  • 1-3 years of experience leading a solution engineering/architecture team in the Enterprise space, preferably in a B2B SaaS setting.
  • Experience hiring, motivating, and developing a team.
  • Proven track record of successfully supporting scalable deal cycles in Midmarket sales.
  • Strong ability to work with technical and non-technical teams, and ability to translate technical concepts into business value.
  • Excellent communication and presentation skills.
  • Strong listening and ability to understand customers' needs. You think outside the box to solve their challenges and deliver a solution that will drive value for the customer.
Benefits
  • 100% health coverage for employees (medical, dental, and vision), and 75% coverage for dependents with buy-up plan options available
  • Market-leading leave policies, including gender-neutral parental leave and compassionate leave
  • Family forming support through Maven for you and your partner
  • Paid time off - take the time you need, when you need it
  • Monthly stipends for wellbeing, hybrid work, and (if applicable) cell phone use
  • Mental health support through Modern Health, including therapy, coaching, and digital tools
  • Pre-tax commuter benefits (US Employees)
  • 401(k) plan with Fidelity with employer match (US Employees)
  • Regular team events to connect, recharge, and have fun
  • And most importantly: the opportunity to help build the company you want to work at

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
solution engineeringsolution architectureB2B SaaSdeal cyclescustomer lifecycletechnical alignmentperformance metricsproduct knowledgeindustry knowledge
Soft skills
leadershipmentoringcollaborationcommunicationpresentationlisteningproblem-solvingteam motivationcustomer understanding