Ironclad

Legal Engineer – Implementation Consultant

Ironclad

full-time

Posted on:

Location Type: Hybrid

Location: New York City • New York • United States

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Salary

💰 $120,000 - $140,000 per year

About the role

  • Lead 5-15 customer implementations simultaneously. Collaborate with other professional service team members to manage customer projects and ensure on-time delivery and successful implementations.
  • Apply best practices and advise customers on managing contracts throughout the contracting lifecycle, via reports, metrics and reminders.
  • Leverage your product and industry expertise to design and build customers’ contracting processes in Ironclad. Enable customers to build and maintain their Ironclad instances.
  • Lead challenging conversations with customers to reset expectations and address product feedback. Advise customers on trade-offs that balance project timeline and their implementation goals.
  • Serve as the internal “Voice of Customer” by regularly sharing product feedback and collaborating with our Product team.
  • Proactively identify opportunities to improve our team’s implementation processes
  • Respond to customer escalations in a way that inspires confidence and customer loyalty
  • Collaborate cross-functionally with Sales, Support and Customer Success Managers to support the success of customers

Requirements

  • 3+ years of professional service and/or consulting experience with software companies (B2B SaaS and experience with integrations preferred).
  • Passion for learning new technologies and driving outcomes through technical solutions.
  • Demonstrated capability to establish meaningful relationships with customers, hold customers accountable, and manage customer expectations and escalations effectively.
  • Ability to successfully navigate enterprise customers’ complex organizational structures - this involves deeply understanding the dynamics and priorities of customers’ Legal, Sales, Procurement and/or IT teams.
  • Curiosity for listening and understanding customers’ goals and values.
  • Familiarity with CLM (contract lifecycle management) and legals operations business processes.
  • Experience learning and adapting quickly to a growing organization.
  • Ironclad’s Values: Drive, Intent, Integrity, and Empathy.
Benefits
  • 100% health coverage for employees (medical, dental, and vision), and 75% coverage for dependents with buy-up plan options available
  • Market-leading leave policies, including gender-neutral parental leave and compassionate leave
  • Family forming support through Maven for you and your partner
  • Paid time off - take the time you need, when you need it
  • Monthly stipends for wellbeing, hybrid work, and (if applicable) cell phone use
  • Mental health support through Modern Health, including therapy, coaching, and digital tools
  • Pre-tax commuter benefits (US Employees)
  • 401(k) plan with Fidelity with employer match (US Employees)
  • Regular team events to connect, recharge, and have fun
  • And most importantly: the opportunity to help build the company you want to work at

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
customer implementationscontract lifecycle managementproject managementB2B SaaSintegrations
Soft skills
relationship buildingcustomer accountabilityexpectation managementescalation managementcuriositycollaboration