Senior Telecom Engineer, Genesys
ComPsych
Cloud
Delivery Manager
IronArch Technology
full-time
Posted on:
Origin: • 🇺🇸 United States
Visit company websiteSalary
💰 $140,000 - $160,000 per year
Job Level
Mid-LevelSenior
About the role
- Lead the successful delivery of a Natural Language Understanding (NLU) team for an Interactive Voice Response (IVR) solution
- Manage project timelines, budgets, and quality standards in a hybrid Delivery Manager and Scrum Master role
- Oversee every aspect of project development ensuring contractual standards and execution with excellence and efficiency
- Manage a team of 3-5 project managers including mentorship, professional development, and regular check-ins
- Provide comprehensive project and program management support services
- Maintain oversight for project schedule and milestones, project tracking and risk management
- Coordinate and collaborate with external stakeholders
- Identify and track organic growth opportunities
- Financial tracking and budget monitoring
- Compile regular progress update documents and facilitate regular progress meetings with key stakeholders
- Develop trusted customer relationships and manage customer engagement for satisfaction and financial performance
- Ensure compliance with contract requirements and quality deliverables on time
- Supervise resources/personnel working on subcontract portfolio and execute onboarding/offboarding
- Engage with project employees through regular check-ins and project team meetings
- Support Business Development (BD) for subcontract portfolio including past performance write ups and technical reviews
- Support workforce development and training efforts and provide career guidance, technical oversight, and workload balancing
- Perform other duties, assignments, and/or special projects as needed
Requirements
- Ability to obtain Public Trust Clearance
- 6-8 years of project management experience with a Bachelor’s degree in a related field (preferred)
- 3+ years of experience managing projects and/or programs for government clients
- 2 – 3 years of experience managing project budgets
- 2 – 3 years of experience managing employees
- Experience as a consultant working with clients in the federal government, current VA clearance is a plus
- Knowledge of speech recognition, NLU/NLP, and conversational AI integrations
- Self-starter/independent thinker with demonstrated ambition to take on new roles with increasing responsibility with limited guidance and direction from management
- Possess strong verbal and written communication skills, and the ability to facilitate meetings with senior levels of management
- Adept at project and change management
- Expertise in Microsoft Office suite required
- Agile/Scrum experience required
- Remote with potential travel to VA facilities
