IronArch Technology

Support Engineer

• Provide Tier II/III service desk support for Microsoft Dynamics 365 CRM, including issue triage, troubleshooting, and resolution. Document support tickets and defects in JIRA or other backlog management tools, escalating issues to engineering as needed. Assist in validating bug fixes and regression testing to ensure system stability. Monitor CRM system performance and support real-time incident response in alignment with VA’s O&M requirements. Collaborate with developers, testers, and product managers to prioritize defects and enhancements. Contribute to system documentation, including runbooks, troubleshooting guides, and operational playbooks. Participate in Agile/Scrum ceremonies, providing input on support issues and operational priorities.

Technical Support Specialist II

Full-stack Engineer

• Configure and customize Microsoft Dynamics 365 CRM components, including workflows, forms, and simple plugins.
• Develop and maintain RESTful API integrations between the CRM and VA.gov or other enterprise systems.
• Support frontend integrations using ReactJS and TypeScript, under guidance from senior engineers.
• Write and maintain SQL queries to support reporting, data validation, and troubleshooting.
• Participate in Agile team activities, including daily stand-ups, sprint planning, and retrospectives.
• Assist in troubleshooting and resolving production issues, escalating complex problems as needed.
• Contribute to test coverage by supporting QA engineers with test data preparation and validation of automated test results.
• Follow established coding standards, security practices, and DevSecOps processes.

Software Engineer II

• IronArch is seeking an experienced Senior Software Engineer to deliver new features and enhancements to the Ask VA Microsoft Dynamics CRM and related services
• Serve as a technical expert on the Ask VA project, with a focus on integrating, sustaining, and enhancing the Microsoft Dynamics 365 CRM environment and its integration with VA.gov and other enterprise systems
• You will be hands-on in design, development, and testing, while also guiding technical direction, ensuring adherence to security/compliance standards, and driving modern DevSecOps practices
• While this role does not include people management, it requires strong technical leadership, the ability to collaborate across engineering and product teams, and the judgment to make architectural decisions that balance scalability, maintainability, and compliance
• Key Responsibilities: Effectively engage with stakeholders to understand needs, communicate progress, and align CRM solutions with program objectives
• Design, develop, and maintain Microsoft Dynamics 365 CRM customizations (C#/.NET plugins, workflows, and configurations)
• Build and optimize RESTful APIs that connect CRM with VA.gov and other systems
• Contribute to frontend integrations using ReactJS and TypeScript, ensuring consistency with VA.gov’s design standards
• Work with SQL Server to design and maintain backend data structures that support CRM functionality
• Support CI/CD pipelines with GitHub Actions and enforce secure coding practices
• Collaborate with QA engineers to expand automated testing coverage for CRM integrations
• Troubleshoot and resolve production issues, ensuring reliability, security, and compliance with VA requirements
• Actively participate in Agile/Scrum ceremonies (sprint planning, backlog grooming, daily stand-ups, retrospectives) to align development with program priorities
• Stay current with Dynamics 365 Wave releases and apply relevant updates to maintain system performance

Senior Software Engineer

Data Analyst

• Lead data ingestion and modeling from multiple VA operational and feedback sources into enterprise data platforms
• Develop and refine CX measurement frameworks, aligning metrics to VES and VA strategic priorities
• Design, configure, and deploy enterprise surveys that capture Veteran and staff experience data, ensuring alignment with target audiences
• Engineer dashboards and reporting artifacts (PowerBI, Medallia, or similar) to deliver actionable insights to product teams and VA leadership
• Visualize system architecture and integrations to contextualize data flows, operational performance, and user impact
• Apply advanced analytics techniques (including NLP and AI-driven methods) to survey and operational data to surface trends and track change over time
• Collaborate with VA product owners and line managers to integrate insights into ongoing decision-making, backlog prioritization, and service delivery
• Ensure compliance with VA’s security, data governance, and accessibility (508) standards in all analytical outputs

Technical Support Specialist II

Software Engineer II

Senior Software Engineer

Senior Data Analyst