IronArch Technology

Engineering Manager

• Contribute directly as a hands-on engineer — designing, building, and reviewing secure, cloud-native code in CAMP’s AWS-based architecture.
• Partner with the Technical Lead to ensure architecture translates into timely, high-quality delivery.
• Ensure best practices are followed for DevSecOps, automated testing, Section 508 accessibility, and OWASP security standards.
• Drive Agile delivery practices (sprint planning, retrospectives, backlog refinement) to ensure alignment and velocity.
• Serve as a bridge across functions — coordinating with product, design, DevOps, and QA teams.
• Foster a collaborative, inclusive team culture, ensuring engineers have what they need to succeed.
• Manage and mentor 3–5 direct reports. Provide career guidance, technical oversight, and workload balancing across team members who may support additional contracts.

Engineer

• Contribute to the design, coding, and testing of CAMP features under the guidance of senior engineers.
• Support integration of CAMP with other Department of State systems, focusing on reliability and compliance.
• Write and maintain testable, accessible code that meets federal cybersecurity and Section 508 accessibility standards.
• Participate in Agile ceremonies (stand-ups, sprint planning, retrospectives) to align with team goals.
• Collaborate with cross-functional teammates, product managers, designers, DevOps, to deliver sprint commitments.
• Troubleshoot and resolve issues, escalating as needed to senior staff.
• Continuously develop technical skills by learning modern DevSecOps practices (CI/CD, automated testing, infrastructure-as-code).

Associate Engineer

ServiceNow

• Manage and support the ServiceNow platform lifecycle, from planning and deployment through maintenance and optimization
• Configure, troubleshoot, and optimize MID server management (Linux) for large-scale environments
• Proactively monitor and troubleshoot connectivity issues between ServiceNow and infrastructure systems
• Serve as a platform administrator, providing expertise on platform experience and configuration
• Provide basic architecture insights to guide design and scalability decisions
• Support CI/CD pipeline integration and automation within ServiceNow environments
• Partner with infrastructure and application teams to resolve technical challenges and improve efficiency
• Document processes, designs, and troubleshooting procedures to support knowledge sharing and operational excellence

ServiceNow System Engineer

Full-stack Engineer

• Serve as subject matter expert in Java development and software engineering practices for the Benefits Discovery Service (BDS)
• Build and maintain scalable, secure, and resilient cloud-native applications
• Design, develop, and maintain backend services in Java (Javalin, Maven) with containerized deployments (Docker, Kubernetes, AWS)
• Implement and optimize RESTful APIs to integrate BDS with VA.gov and other enterprise systems
• Leverage DataDog for monitoring, observability, and performance optimization
• Build and support CI/CD pipelines that align with VA’s DevSecOps compliance and deployment requirements
• Ensure all development meets VA security, compliance, and accessibility standards
• Collaborate in Agile/Scrum ceremonies (planning, stand-ups, reviews, retrospectives)
• Maintain a high-level understanding of adjacent systems to ensure interoperability across VA environments
• Lead troubleshooting and incident resolution in production and non-production environments
• Actively mentor junior engineers and foster a collaborative engineering culture
• Communicate complex technical issues and system developments effectively to technical and non-technical stakeholders
• Champion secure software development best practices, peer review processes, and high-quality documentation

Senior Software Engineer

• Support the design, development, and deployment of the VA VoiceBot, a Genesys Cloud–based NLU/IVR solution
• Develop secure, scalable, and accessible software that powers self-service VoiceBot interactions and integrates with VA enterprise systems
• Develop and maintain Genesys Cloud IVR flows and supporting APIs to power VoiceBot self-service tasks (claims status, appointments, benefits inquiries)
• Build and maintain RESTful APIs and event-driven services for secure data exchange between the VoiceBot, CRMs (Salesforce, Dynamics), and VA enterprise systems (MPI, Vet360, VADIR)
• Implement context passing and authentication features that ensure Veterans’ information travels seamlessly between bot and live agents
• Design and develop frontend tools (ReactJS/TypeScript) to support contact center staff with agent-assist dashboards and VoiceBot administration
• Troubleshoot and optimize Genesys IVR call flows, improving containment, routing, and escalation performance
• Collaborate with QA Engineers to validate automated testing, performance monitoring, and accessibility compliance (508/WCAG 2.0 AA)
• Participate in Agile ceremonies (stand-ups, sprint planning, retrospectives) and contribute to the iterative delivery of two-week sprints
• Follow DevSecOps practices for CI/CD, version control, and secure infrastructure-as-code deployments

Full Stack Engineer II

Project Manager

• Coordinate the intake, triage, and prioritization of new business and technical requests across the program
• Facilitate efficient processes for intake items, ensuring alignment with program goals
• Support modernization initiatives through structured request governance and stakeholder engagement
• Manage resources, timelines, stakeholders, and ensure milestones are met and objectives are achieved
• Establish and manage the intake process
• Maintain oversight for project schedule and milestones
• Provide comprehensive project and program management support services
• Project scheduling and planning
• Project tracking and risk management
• Coordination and collaboration with external stakeholders
• Identification and tracking of organic growth opportunities
• Develop trusted customer relationships at all levels of their organization and communicate on a regular cadence
• Manage customer engagement with responsibility for customer satisfaction, financial performance, and team leadership
• Support Business Development involving subcontract portfolio, including past performance write-ups and technical reviews
• Perform other duties, assignments, and/or special projects as needed

Principal Project Manager

Manager

• Lead the successful delivery of a Natural Language Understanding (NLU) team for an Interactive Voice Response (IVR) solution
• Manage project timelines, budgets, and quality standards in a hybrid Delivery Manager and Scrum Master role
• Oversee every aspect of project development ensuring contractual standards and execution with excellence and efficiency
• Manage a team of 3-5 project managers including mentorship, professional development, and regular check-ins
• Provide comprehensive project and program management support services
• Maintain oversight for project schedule and milestones, project tracking and risk management
• Coordinate and collaborate with external stakeholders
• Identify and track organic growth opportunities
• Financial tracking and budget monitoring
• Compile regular progress update documents and facilitate regular progress meetings with key stakeholders
• Develop trusted customer relationships and manage customer engagement for satisfaction and financial performance
• Ensure compliance with contract requirements and quality deliverables on time
• Supervise resources/personnel working on subcontract portfolio and execute onboarding/offboarding
• Engage with project employees through regular check-ins and project team meetings
• Support Business Development (BD) for subcontract portfolio including past performance write ups and technical reviews
• Support workforce development and training efforts and provide career guidance, technical oversight, and workload balancing
• Perform other duties, assignments, and/or special projects as needed

Delivery Manager

Business Development Rep

• Lead the development and maintenance of the federal opportunity pipeline, ensuring alignment with the corporate growth priorities.
• Support development and maintenance of opportunities in collaboration with other growth members.
• Support development and maintenance of BD infrastructure including CRM updates, trackers, content libraries, and past performance repositories.
• Identify teaming opportunities, conduct outreach to potential partners, and support or lead teaming negotiations.
• Provide competitive and market analysis to inform strategy and new market entry.
• Support proposal activities in coordination with capture and proposal managers, including shaping win themes, compliance reviews, partner coordination, content development and reviews.
• Develop compliant, competitive pricing models for bids across IronArch’s portfolio.
• Lead price-to-win analysis, subcontractor negotiations, and partner rate integration.
• Collaborate with Finance and executives to establish pricing assumptions, margin goals, and revenue forecasts.
• Provide recommendations on fee structures, risk assessments, and discount strategies.
• Partner with leadership to support annual growth planning and forecasting.
• Provide insights into procurement trends, GWAC strategies, and small business considerations.
• Support the pursuit of opportunities across VA and non-VA markets, including early-stage pursuits and partnership development.
• Support strategic growth initiatives (e.g. mentor-protégé strategy) and budget planning.
• Mentor and guide BD team members in BD operations and pricing best practices.

Director, Business Development and Pricing

QA Engineer

• Develop and maintain automated test scripts (e.g., Cypress, Selenium, or Playwright) for Dynamics 365 CRM functionality and integrations.
• Create and execute test scenarios for new features, bug fixes, and regression testing.
• Validate RESTful API integrations between the CRM and VA.gov or other enterprise systems.
• Work with the Product Manager and Senior Developers to prioritize test coverage for critical business processes.
• Support end-to-end testing for CRM migration and enhancement releases.
• Participate in Agile ceremonies, including sprint planning, backlog refinement, and daily stand-ups, to align testing priorities with development work.
• Collaborate with support engineers to reproduce and verify reported issues.
• Document and track defects in JIRA or similar backlog management tools.
• Ensure testing practices comply with VA’s security, accessibility, and compliance requirements.
• Validate enhancements, regression test Microsoft Wave releases, and verify that CRM and API integrations function correctly across environments.

Senior Integration and Test Engineer

Data Analyst

• Lead data ingestion and modeling from multiple VA operational and feedback sources into enterprise data platforms
• Develop and refine CX measurement frameworks, aligning metrics to VES and VA strategic priorities
• Design, configure, and deploy enterprise surveys that capture Veteran and staff experience data, ensuring alignment with target audiences
• Engineer dashboards and reporting artifacts (PowerBI, Medallia, or similar) to deliver actionable insights to product teams and VA leadership
• Visualize system architecture and integrations to contextualize data flows, operational performance, and user impact
• Apply advanced analytics techniques (including NLP and AI-driven methods) to survey and operational data to surface trends and track change over time
• Collaborate with VA product owners and line managers to integrate insights into ongoing decision-making, backlog prioritization, and service delivery
• Ensure compliance with VA’s security, data governance, and accessibility (508) standards in all analytical outputs

Senior Data Analyst

• Configure and customize Microsoft Dynamics 365 CRM components, including workflows, forms, and simple plugins.
• Develop and maintain RESTful API integrations between the CRM and VA.gov or other enterprise systems.
• Support frontend integrations using ReactJS and TypeScript, under guidance from senior engineers.
• Write and maintain SQL queries to support reporting, data validation, and troubleshooting.
• Participate in Agile team activities, including daily stand-ups, sprint planning, and retrospectives.
• Assist in troubleshooting and resolving production issues, escalating complex problems as needed.
• Contribute to test coverage by supporting QA engineers with test data preparation and validation of automated test results.
• Follow established coding standards, security practices, and DevSecOps processes.

Software Engineer II

Support Engineer

• Provide Tier II/III service desk support for Microsoft Dynamics 365 CRM, including issue triage, troubleshooting, and resolution. Document support tickets and defects in JIRA or other backlog management tools, escalating issues to engineering as needed. Assist in validating bug fixes and regression testing to ensure system stability. Monitor CRM system performance and support real-time incident response in alignment with VA’s O&M requirements. Collaborate with developers, testers, and product managers to prioritize defects and enhancements. Contribute to system documentation, including runbooks, troubleshooting guides, and operational playbooks. Participate in Agile/Scrum ceremonies, providing input on support issues and operational priorities.