Drive and scale the Enterprise PMO, ensuring consistent, on-time, and on-budget delivery of strategic initiatives.
Lead highly complex, multi-workstream enterprise engagements spanning technology, operations, and business transformation, often executed in parallel and across multiple geographies.
Coordinate and integrate multiple interlinked delivery tracks to ensure aligned execution across people, process, technology, infrastructure, and third-party providers.
Oversee project-level customer relationships, ensuring effective communication, escalation management, and stakeholder alignment throughout program execution.
Recruit, mentor, and develop high-performing PMO talent and foster a collaborative, continuous-improvement mindset.
Drive a culture of accountability, execution excellence, and results.
Establish and manage robust program governance, portfolio oversight, risk management, and executive-level reporting for large, mission-critical initiatives.
Own end-to-end delivery of enterprise programs across automation, document processing, content management, BPM, BPO, IDP, AI, and enabling technologies.
Manage budgets, resources, timelines, risks, dependencies, and issues; ensure proactive mitigation and escalation.
Provide clear executive-level reporting on program health, progress, and outcomes.
Partner with business, IT, operations, and executive leadership to define scope, objectives, and delivery roadmaps.
Lead cross-functional initiatives involving shared services, vendors, and external partners.

Requirements

Bachelor’s degree in Business, Engineering, Computer Science, Information Systems, or related field.
10+ years of experience in program and project management, including enterprise-scale initiatives.
5+ years leading an Enterprise PMO or managing managers.
Proven experience delivering highly complex, multi-workstream programs spanning technology, operations, infrastructure, people, and third-party providers.
Demonstrated success in digital transformation, automation, and technology-enabled business programs.
Experience managing large portfolios with significant budgets and cross-functional dependencies.
Strong execution mindset with exceptional cross-functional leadership and executive communication skills.
Expertise in program governance, portfolio management, and change management.
Proficiency with enterprise PM and portfolio tools (e.g., Jira, Smartsheet, ServiceNow, or similar).
Preferred Certifications: PMP, SAFe, ITIL, Lean Six Sigma, or equivalent

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

program managementproject managementdigital transformationautomationportfolio managementchange managementrisk managementbudget managementstakeholder alignmentcross-functional leadership

Soft Skills

communicationmentoringcollaborationaccountabilityexecution excellencecontinuous improvementescalation managementrelationship managementstrategic thinkingproblem-solving

Certifications

PMPSAFeITILLean Six Sigma