Iron Mountain

Account Resolutions Manager, Bilingual

Iron Mountain

full-time

Posted on:

Location Type: Hybrid

Location: Distrito Capital de Bogotá • Colombia

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Tech Stack

OracleServiceNow

About the role

  • Lead and develop a high-performing team of Account Resolutions Associates by setting clear performance expectations, conducting regular coaching sessions, and managing workload distribution to meet Service Level Agreements.
  • Collaborate with Collections, Billing, and Customer Service leadership to prioritize disputes for strategic accounts and remove bottlenecks that hinder the end-to-end payment process.
  • Ensure strict compliance with dispute management policies, financial controls, and organizational standards to drive measurable improvements in Accounts Receivable aging and Days Sales Outstanding.

Requirements

  • 4+ years of experience in Accounts Receivable, Dispute Resolution, Billing, or Collections, including at least 3 years in a people management or leadership capacity.
  • Strong knowledge of financial operations, including credit processes and Enterprise Resource Planning systems such as Oracle, as well as case management tools like Salesforce or ServiceNow.
  • Proven ability in data analysis to drive performance, stakeholder management, and fostering a culture of accountability and continuous improvement.
  • Bachelor’s degree in Finance, Accounting, Business Administration, or a related field, and C1 Level English Fluency.
Benefits
  • Competitive compensation and benefits aligned with the experience.
  • Comprehensive health, wellness, and retirement plans.
  • Flexible work options to support work-life balance.
  • Opportunities for continuous learning and professional growth.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
Accounts ReceivableDispute ResolutionBillingCollectionsData AnalysisFinancial OperationsCredit ProcessesEnterprise Resource PlanningCase Management
Soft Skills
LeadershipCoachingPerformance ManagementStakeholder ManagementAccountabilityContinuous Improvement