iRhythm Technologies, Inc.

Clinical Operations

• Oversee daily operations of a team of 20-25 non-exempt quality assurance clinical technicians
• Track and evaluate staff performance metrics, implementing process improvements to meet or exceed quality and efficiency goals
• Provide coaching, guidance, and recognition to foster a high-performance culture
• Manage customer service in high-volume environments, ensuring efficient escalation and recovery processes to meet service excellence standards
• Ensure compliance with FDA regulations and company policies, collaborating with cross-functional teams to maintain and uphold these standards
• Contribute to strategic planning and leadership initiatives, working closely with senior management to achieve long-term organizational goals
• Oversee team budget, managing resources and additional hours needed to achieve targets
• Facilitate ongoing staff development by coordinating training with clinical teams to meet performance and quality standards
• Assist with quality management programs, provide feedback on operational efficiencies, and collaborate on cross-functional projects to support company-wide initiatives
• Utilize workflow automation tools and performance dashboards to monitor team performance and operational metrics, ensuring alignment with organizational goals

Manager, Clinical Quality

IT Support

• Lead end‑to‑end delivery of large‑scale IT programs including ERP, CRM, cloud, data, cybersecurity, and enterprise application initiatives
• Own project planning activities including scope definition, work breakdown structures, dependency mapping, resourcing, budgeting, timelines, risk management, and delivery metrics
• Partner with business stakeholders to translate strategic objectives into executable project roadmaps and delivery plans
• Drive project execution using Agile, Hybrid, and Waterfall methodologies as appropriate
• Serve as Scrum Master for Agile delivery teams when required (sprint planning, backlog grooming, stand‑ups, retrospectives)
• Manage cross‑functional dependencies across IT, Information Security, Compliance, Legal, Finance, and external vendors
• Proactively identify delivery risks and issues, develop mitigation plans, and escalate when appropriate
• Ensure projects adhere to corporate governance, SDLC standards, cybersecurity policies, and regulatory requirements (SOX, HIPAA where applicable)
• Lead executive‑level status reporting, steering committee updates, and decision forums
• Support change management, release planning, and production cutover activities
• Drive continuous improvement across PMO processes, tools, and delivery practices

Senior Technical Project Manager II, IT

General Counsel

• Serve as primary in-house employment law counsel, advising HR, management, and business leaders on a broad range of employment matters, including hiring and onboarding, as well as executive compensation matters.
• Advise on employment matters involving international subsidiaries and employees located in Europe and Asia, coordinating with local employment counsel as necessary across relevant jurisdictions.
• Provide practical, timely guidance on federal, state, and local employment laws, including Title VII, the ADA, ADEA, FMLA, FLSA, NLRA, and applicable state equivalents.
• Advise on leave of absence programs, accommodation requests, and related ADA and FMLA compliance matters.
• Counsel HR and management on wage and hour compliance, classification of employees and independent contractors, and pay equity matters.
• Advise on cross-border employment issues, including expatriate and secondment arrangements and compliance with local labor laws.
• Support HR on international hiring, terminations, and restructuring activities, working with local counsel to ensure compliance with applicable requirements.
• Partner with HR on the development, implementation, and revision of employment policies, employee handbooks, and workplace compliance programs.
• Advise on executive employment agreements, offer letters, severance arrangements, and non-competition and non-solicitation agreements and draft, review, and negotiate general commercial contracts and vendor agreements in support of HR and business operations.
• Support compensation related disclosures in public filings such as proxy statements.
• Support due diligence and provide employment law related advice in connection with M&A transactions.
• Monitor federal, state, and local legislative and regulatory developments affecting employment law and proactively advise HR and management on compliance obligations and required policy updates.
• Design and deliver employment law training programs for HR professionals, managers, and employees on topics such as anti-harassment, workplace conduct, leave management, and wage and hour compliance.
• Support audits and compliance reviews of employment practices, including I-9 and immigration-related compliance.
• Partner with HR and Benefits on compliance matters related to employee benefit plans, including ERISA and ACA considerations, as appropriate.

Corporate Counsel – Employment Law

Customer Support

• Provide empathetic, personalized support to patients and providers
• Verify insurance, investigate benefits coverage, estimate out-of-pocket costs
• Troubleshoot product, service, and enrollment issues
• Act as the liaison between patients and iRhythm

Customer Care Advocate

Systems Engineer

• Lead stakeholder discussions to define and document requirements
• Maintain system architecture documentation and models
• Support post-market monitoring of algorithm performance
• Manage end-to-end product trace matrices
• Review and provide technical input to design deliverables
• Collaborate with cross-functional teams

Manager, Clinical Quality

Senior Technical Project Manager II, IT

Corporate Counsel – Employment Law

Customer Care Advocate

Senior Systems Engineer II – Platform Services