Customer Care Advocate

iRhythm Technologies, Inc.

Customer Care Advocate providing personalized patient support in a remote setting. Working in a fast-paced environment to assist with insurance verification and product troubleshooting.

Posted 6/11/2026full-timeRemote • 🇺🇸 United StatesJuniorMid-Level💰 $21 - $26 per hourWebsite

About the role

Key responsibilities & impact

Provide empathetic, personalized support to patients and providers
Verify insurance, investigate benefits coverage, estimate out-of-pocket costs
Troubleshoot product, service, and enrollment issues
Act as the liaison between patients and iRhythm

Requirements

What you’ll need

High school diploma or equivalent
2–3+ years of customer service experience in a high-volume environment
Strong communication skills—clear, empathetic, and proactive
Experience using Microsoft Office tools
Typing speed of 40+ WPM
Ability to handle sensitive information and stressful situations calmly and professionally
Flexibility to adapt quickly in a growth-driven, fast-paced environment

Benefits

Comp & perks

Health insurance
Flexible working hours
Paid time off
Remote work options

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

customer service experienceinsurance verificationbenefits coverage investigationout-of-pocket cost estimationtroubleshootingtyping speed 40+ WPM

Soft Skills

empathetic supportstrong communicationproactiveability to handle sensitive informationcalm under stressflexibilityadaptability

Certifications

high school diploma or equivalent