Customer Care Trainer
iRhythm Technologies, Inc.
full-time
Posted on:
Location Type: Remote
Location: California • Illinois • United States
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Salary
💰 $58,000 - $72,000 per year
About the role
- Run the full new-hire program end-to-end (Phase 1: Patient, Phase 2: Account)
- Coordinate and facilitate multiple trainings; use approved AI tools
- Create and maintain training content (KB articles, decks, simulations, AI aids)
- Deliver high-quality facilitation (remote + occasional in-person)
- Document training in Workday Learning
- Collaborate cross-functionally with Training, QA/Quality, Supervisors, BPO leaders
- Uphold standards & compliance
Requirements
- Bachelor’s degree or equivalent experience
- Minimum 3 years training experience
- Strong facilitation & presentation skills
- Required tools: Microsoft 365, Teams, Zoom, Workday Learning, approved AI tools
- Based in U.S.
Benefits
- inclusive workforce
- reasonable accommodations for qualified individuals with disabilities
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
training experiencefacilitation skillspresentation skillscontent creationdocumentation
Soft Skills
collaborationcommunicationorganizational skills
Certifications
Bachelor’s degree