Senior Program Manager, Customer Experience
iRhythm Technologies, Inc.
full-time
Posted on:
Location Type: Remote
Location: Florida • Oklahoma • United States
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Salary
💰 $138,000 - $180,000 per year
Job Level
About the role
- Owns customer experience strategy and execution of customer success in all accounts assigned with proven impact on the business for up to 12 opportunities concurrently
- Responsible for continuous improvement of CX tools and approaches
- Accountable to meet CX impact metrics (KPIs) in assigned opportunities to accelerate growth and support overall health of the business
- Collaborate with other CX team members on higher complexity and/or innovative opportunities to share learnings and best practices
- Align with brand priorities to ensure the customer experience (CX) is streamlined, personalized, and optimized
- Differentiate iRhythm as a trusted partner in ambulatory cardiac monitoring through the creation of operational efficiencies
- Partner with key stakeholders within large health systems to align on goals and success metrics of cardiac programs
Requirements
- Bachelor’s degree required, Master’s degree preferred
- Minimum of 8 years of related experience with a Bachelor’s degree; or 6 years of experience in a similar role and a Master’s degree
- Experience working in healthcare in process improvement, cardiovascular leadership
- Clinical degree preferred
- Experience in device or clinical sales working with large health systems in a consultative capacity preferred
- Strong understanding of the healthcare landscape and experience in cardiology preferred
- Proficiency with tools commonly used in a business environment including customer relationship management (Salesforce), Microsoft Office (Visio)
Benefits
- Inclusive workforce
- Reasonable accommodations for qualified individuals with disabilities
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
customer experience strategycustomer successcontinuous improvementCX impact metricsoperational efficienciesprocess improvementcardiovascular leadershipclinical sales
Soft Skills
collaborationcommunicationstakeholder alignmentconsultative capacity
Certifications
Bachelor's degreeMaster's degreeclinical degree