Key Account Manager
iRhythm Technologies, Inc.
full-time
Posted on:
Location Type: Remote
Location: Oregon • United States
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Salary
💰 $83,000 - $108,000 per year
About the role
- Strategically partner with the iRhythm Sales organization to ensure the success of customers and patients within our large account segment
- Drive customer and account performance by monitoring and measuring activities including registration volume, device inventory management, customer and patient satisfaction, clinical effectiveness, and workflow efficiency
- Serve as a primary point of contact for iRhythm internal teams regarding assigned customers
- Liaison with key stakeholders in billing, clinical operations, legal, finance, inventory, and customer care to ensure efficient account performance
- Train customers on the iRhythm service tools (ZioSuite, MyZio, etc.)
- Act in a timely manner to resolve customer issues
- Provide continuous evaluation of processes and customer workflow
- Suggest new methods to create efficiencies through improved processes and additional technology
- Leverage iRhythm regional expertise as necessary
- Manage, onboard, and support assigned accounts
- Attend and support key customer meetings and sales Quarterly Business Review sessions
- Establish and maintain strong relationships with accounts and the internal sales organization
- Lead or participate in strategic initiatives within assigned accounts
- Conduct in-person account management initiatives as needed
- Monitor and communicate key performance trends across assigned accounts
- Work to develop action plans to improve account performance
Requirements
- Bachelor’s degree is highly preferred or an equivalent combination of education, training, and experience
- At least 3 years in a sales, account management or customer success role supporting large or complex accounts
- Proven work experience as an Account Manager, Key Account Manager, or Sales Account Manager in a healthcare, medical device, or biotechnology environment
- Self-directed and proactive
- Demonstrable ability to communicate, present, and influence key stakeholders at all levels of an organization, including executive and C-level
- Ability to multi-task and prioritize in a fast-paced environment
- Proficiency with tools commonly used in a business environment including CRM customer relationship management (Salesforce), reporting, and Microsoft Office
- Exceptionally collaborative, highly responsive, flexible, and adaptive
- Must be willing to travel to Regional and National internal meetings
- Must be willing to travel 30% or higher depending on the needs of the customer within assigned market
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
account managementcustomer successsalesclinical effectivenessworkflow efficiencyprocess evaluationperformance monitoringdevice inventory managementcustomer trainingaction planning
Soft Skills
self-directedproactivecommunicationpresentationinfluencemulti-taskingprioritizationcollaborationresponsivenessadaptability