iRESTORE Laser (Freedom Laser Therapy)

Social Media Manager

• Respond to customer inquiries, concerns, and requests via email/SMS promptly and professionally
• Craft clear, concise, and accurate responses that address customer needs while adhering to company guidelines
• Monitor and respond to comments on social media ads in a timely, professional, and brand-aligned manner
• Reply to direct messages (DMs) across platforms such as Facebook, Instagram, and TikTok to address inquiries and provide accurate information
• Manage and foster engagement within the company’s Facebook Groups, including approving posts, moderating discussions, and encouraging community interaction
• Identify and escalate customer concerns or potential issues to the appropriate team for resolution
• Track recurring questions, concerns, or feedback from users to help improve content and campaigns
• Collaborate closely with the marketing, customer service, and content teams to ensure consistent brand messaging
• Maintain a positive and empathetic tone while representing the brand online
• Report on engagement metrics and provide insights to improve community interaction and response strategies

Support Specialist, Social Media and SMS

Influencer Marketing

• Build, scale, and lead a high-performing creator-led growth program across TikTok, YouTube, Instagram, and podcast platforms.
• Design and implement automated systems (AI tools, CRM, workflows) for sourcing, briefing, and managing creators.
• Build a tiered partner strategy (macro/micro/nano) that drives conversion and brand affinity.
• Define performance benchmarks by platform, tier, content type, and funnel stage.
• Manage internal team members and/or contractors to scale creator and affiliate operations.
• Own partner selection, deal structures, creative briefs, and feedback loops.
• Integrate creator content into paid media and DTC site experiences to maximize value.
• Optimize affiliate commissions, exclusions, and attribution systems in collaboration with finance and analytics.
• Forecast revenue contribution across DTC and Amazon, and track pacing against goals.

Support Specialist, Social Media and SMS

Director of Influencer & Affiliate Marketing