Email Marketing Manager
PragerU
Support Specialist, Social Media and SMS
iRESTORE Laser (Freedom Laser Therapy)
full-time
Posted on:
Origin: • 🇵🇭 Philippines
Visit company websiteSalary
💰 $750 per month
Job Level
Mid-LevelSenior
About the role
- Respond to customer inquiries, concerns, and requests via email/SMS promptly and professionally
- Craft clear, concise, and accurate responses that address customer needs while adhering to company guidelines
- Monitor and respond to comments on social media ads in a timely, professional, and brand-aligned manner
- Reply to direct messages (DMs) across platforms such as Facebook, Instagram, and TikTok to address inquiries and provide accurate information
- Manage and foster engagement within the company’s Facebook Groups, including approving posts, moderating discussions, and encouraging community interaction
- Identify and escalate customer concerns or potential issues to the appropriate team for resolution
- Track recurring questions, concerns, or feedback from users to help improve content and campaigns
- Collaborate closely with the marketing, customer service, and content teams to ensure consistent brand messaging
- Maintain a positive and empathetic tone while representing the brand online
- Report on engagement metrics and provide insights to improve community interaction and response strategies
Requirements
- Minimum 3 years of experience in customer service, specifically handling calls, chat, and email
- Proven experience in a retention-focused or customer success role preferred
- Strong verbal and written communication skills
- Empathetic, patient, and solution-oriented approach
- Strong problem-solving skills and attention to detail
- Previous experience in social media management, online community management, or customer support is an advantage
- Ability to work independently in a fast-paced remote environment
- Willingness to work night shifts and on rotating weekends as needed
