Providing prompt, professional and courteous customer service
Resolving complex customer issues for service notifications
Taking an average daily call volume that meets or exceeds department service quality standards
Managing incoming requests through group queue system
Proactively managing and prioritizing customer requests
Participating with management in personal and departmental goal-setting
Representing Service Contracts at various levels of interdepartmental meetings and projects as assigned
Maintaining current knowledge of BD CareFusion Infusion products

Requirements

Bachelor's degree (B.A) in Business Administration and greater than 2 years experience in customer care; or equivalent combination of education and experience
High School diploma required
Strong written and verbal Communication skills
Excellent technical skills: Microsoft Office Suite (Excel, Outlook & Word)
Experience working in SAP/CRM, Salesforce.com, and QlikView is a plus
Knowledge of the Healthcare industry
Positive attitude and strong work ethic

Benefits

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

customer serviceproblem resolutiongoal-settingMicrosoft Office SuiteExcelOutlookWordSAPCRMSalesforce.com

communicationprofessionalismcourtesyprioritizationteam collaborationpositive attitudework ethic

Bachelor's degreeHigh School diploma