Director, Platform Success
IQVIA
full-time
Posted on:
Location Type: Office
Location: New York City • New York • North Carolina • United States
Visit company websiteExplore more
Salary
💰 $103,800 - $289,100 per year
Job Level
About the role
- Serve as a senior point of contact for key publisher accounts, providing strategic guidance across digital media campaigns.
- Ensure client satisfaction through proactive communication, issue resolution, and performance optimization.
- Develop and maintain strong relationships with key clients as a trusted advisor on all advertising strategies and initiatives.
- Oversee the presentation of regular performance reports and insights, adjusting strategies as necessary to maximize campaign outcomes.
- Manage and mentor Account Managers and Specialists, fostering a culture of accountability, collaboration, and growth.
- Oversee campaign fulfillment and platform enablement, ensuring timely and accurate delivery across media channels.
- Implement best practices and process improvements to drive efficiency and scalability.
- Partner with Sales, Product, Trading, and Analytics to align on client goals and support platform evolution.
Requirements
- Bachelor’s degree required; advanced degree preferred.
- Minimum of ten (10) years of related experience in client services, account management, or digital media.
- Experience working at a Publisher or with Publisher accounts.
- Proven ability to lead teams and manage strategic client relationships.
- Expert understanding of omnichannel digital media strategy, especially programmatic, social, and email.
- Hands-on experience with ad tech platforms (e.g., DSPs, ad servers) and media planning tools.
- Familiarity with healthcare marketing and regulatory considerations.
- Strong analytical, communication, and presentation skills.
- Experience developing processes and tools to improve team efficiency and client satisfaction.
- Collaborative leadership style with a focus on mentoring and team development.
Benefits
- Incentive plans
- Bonuses
- Other forms of compensation
- Range of health and welfare benefits
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
digital media strategyprogrammatic advertisingsocial media advertisingemail marketingad tech platformsDSPsad serversmedia planning toolsprocess improvementcampaign management
Soft Skills
client relationship managementcommunicationanalytical skillspresentation skillscollaborative leadershipmentoringteam developmentissue resolutionstrategic guidanceaccountability
Certifications
Bachelor’s degreeadvanced degree