iPullRank

Senior Account Manager

iPullRank

full-time

Posted on:

Location Type: Hybrid

Location: New York City • New York • United States

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Salary

💰 $83,000 - $90,000 per year

Job Level

Senior

About the role

  • Serve as the primary owner of assigned client accounts, acting as the single point of accountability for client success, delivery, and satisfaction.
  • Build trusted, long-term client relationships through proactive communication, structured problem-solving, and strong expectation-setting.
  • Manage client communications, including status updates, risk management, issue resolution, and scope alignment.
  • Identify and pursue opportunities to expand accounts through additional services, initiatives, or renewals.
  • Ensure client retention by consistently delivering against commitments and addressing issues before they escalate.
  • Own the planning, coordination, and execution of all client work, from kickoff through ongoing delivery.
  • Lead client onboarding and translate Statements of Work into confirmed project plans, timelines, and resourcing needs.
  • Build and maintain long-range delivery plans (often spanning 6–12 months) that sequence work realistically across teams.
  • Assign, track, and manage all client work in ClickUp, ensuring tasks are clearly defined, owned, prioritized, and kept up to date.
  • Actively monitor progress, dependencies, and risks, intervening early to keep work on track.
  • Hold internal team members accountable to timelines and deliverables, even without direct reporting authority.
  • Ensure work is delivered on time, within scope, and aligned to client priorities.
  • Review client deliverables for completeness, alignment, and readiness before client delivery.
  • Maintain continuous awareness of account health, workload balance, and delivery capacity.
  • Adhere to established workflows for onboarding, planning, contract execution, reporting, and offboarding — and provide feedback to improve them.
  • Serve as a stabilizing force for the account, ensuring “the trains run on time” across multiple workstreams.
  • Develop proposals and scopes by coordinating internal inputs, estimates, and approvals that lead to renewals, expansions and new proposals.
  • Contribute to inbound sales efforts and represent iPullRank in client-facing growth conversations.
  • Represent the company at industry events, conferences, and networking opportunities as needed.

Requirements

  • 5+ years of experience in Account Management, Project Management, Client Services, or a closely related role within an agency or professional services environment.
  • Proven ability to manage multiple complex client accounts simultaneously, balancing relationships and execution.
  • Demonstrated strength in project planning, sequencing, and coordination, not just task tracking.
  • Experience leading cross-functional teams without direct authority, using clarity, organization, and follow-through.
  • Strong working knowledge of project management tools.
  • Excellent organizational skills with the ability to manage long timelines, dependencies, and shifting priorities.
  • Proficiency in Excel or Google Sheets (pivot tables, lookups, basic analysis).
  • Experience working with CRMs such as HubSpot or Salesforce.
  • Solid understanding of digital marketing disciplines, including SEO, content marketing, paid media, CRO, and social.
  • Confident communicator with strong written, verbal, and presentation skills.
  • Ability to operate independently, make sound decisions, and escalate appropriately.
  • Willingness to travel to client sites or events as needed.
Benefits
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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
account managementproject managementclient servicesproject planningsequencingcoordinationExcelGoogle SheetsCRMdigital marketing
Soft Skills
communicationproblem-solvingexpectation-settingrelationship managementorganizational skillsindependencedecision-makingpresentation skillsfollow-throughrisk management