Ipsos North America

Manager, Digital Platform

Ipsos North America

full-time

Posted on:

Location Type: Hybrid

Location: San Francisco • California • Illinois • United States

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Salary

💰 $95,000 - $115,000 per year

About the role

  • Be the primary point of contact for researchers and client service teams to answer questions, ideate workarounds and propose creative solutions to address client objectives within our research platform
  • Participate in various aspects of the project life cycle from design, programming, link checking, fieldwork monitoring, and dashboard customization
  • Act as solution expert to ensure internal teams feel sufficiently supported working in platform by providing training and individual guidance and escalating questions and challenges to appropriate teams
  • Uncover opportunities to enable more use of our research platform in terms of training and documentation
  • Focus on executional excellence, while growing both internal and client partnership skills
  • Promote a digital-first mindset to internal teams and encourage users to embrace the benefits of automated, streamlined research

Requirements

  • At least 4 years of market research experience
  • Deep experience utilizing platform-based research solutions
  • Completed Bachelor’s Degree, Master’s level education an asset
  • Outstanding attention to detail, accuracy and thoroughness in completing all tasks
  • Superior organizational skills, unflagging attention to detail & demonstrated commitment to the accuracy and completeness of information
  • Ability to manage multiple projects simultaneously while maintaining a strong client service orientation
  • Highly motivated, self-directed & possess a driven personality capable of working within tight deadlines
  • Thrives within a team environment and proven ability to influence and guide peers, juniors and superiors
  • Excellent written & verbal communication skills with well-developed interpersonal and presentation skills
Benefits
  • Generous PTO
  • Healthcare plans
  • Wellness benefits
  • Flexible workplace policy
  • Career development opportunities
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
market researchplatform-based research solutionsproject life cycleprogramminglink checkingfieldwork monitoringdashboard customizationtrainingdocumentation
Soft Skills
attention to detailorganizational skillsclient service orientationself-directedteam collaborationinfluencecommunication skillsinterpersonal skillspresentation skills
Certifications
Bachelor’s DegreeMaster’s Degree