Ipsos North America

Senior Market Research Manager, Employee Experience

Ipsos North America

full-time

Posted on:

Location Type: Hybrid

Location: Toronto • Canada

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Salary

💰 CA$73,000 - CA$75,000 per year

Job Level

Senior

About the role

  • Contributing to all aspects of the research process, including research design, questionnaire development, survey programming, data quality assurance, analysis, and report delivery
  • Managing research programs from launch to long-term execution, with a focus on ensuring consistency, insight, and impact
  • Acting as a main point of contact for our clients—building strong, consultative relationships and delivering timely updates and recommendations
  • Supporting internal process documentation and identifying opportunities for continuous improvement in service delivery
  • Collaborating with internal teams (data processing, analytics, operations) and external partners (e.g., platform vendors) to ensure high-quality execution
  • Mentoring and supporting junior team members, contributing to their development and success

Requirements

  • A Bachelor’s degree in a related field (e.g., Psychology, Sociology, Human Resources, or Research)
  • 4–6 years of experience in quantitative research, with a focus on employee experience or related HR/organizational consulting considered a strong asset
  • Familiarity with employee engagement surveys, lifecycle surveys, or HR analytics tools and methodologies an asset
  • Strong project management skills with the ability to juggle multiple priorities and meet deadlines
  • Comfort working with large data sets and interpreting complex information to tell a compelling story
  • Self-motivated with a proactive mindset with excellent communication and relationship-building skills
  • A collaborative spirit and an ability to thrive in a team-oriented, dynamic and deadline driven environment
  • Proficiency in SPSS an asset
  • Experience working with platforms like Qualtrics, Medallia, or other platforms an asset
Benefits
  • Career Development
  • Generous PTO
  • Healthcare plans
  • Wellness benefits
  • Flexible workplace policy
  • Strong collaborative culture
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
quantitative researchdata quality assurancesurvey programmingdata analysisproject managementSPSSHR analyticsemployee engagement surveyslifecycle surveys
Soft Skills
communicationrelationship-buildingcollaborationmentoringself-motivatedproactive mindsetorganizational skillsability to meet deadlinesconsultative relationship building