Field Service Engineer
Ipsen USA
full-time
Posted on:
Location Type: Remote
Location: Connecticut • New York • United States
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Tech Stack
About the role
- Plans and coordinates assignments as directed by the HUB Lead or Regional Service Manager.
- Installs and starts up new equipment, or modifies existing equipment at customer's facility.
- Reviews project scope of supply and budget allowance, and work within the allocated parameters.
- Executes and identifies technical issues and service jobs of heat treatment equipment at the customer site.
- Reviews equipment reports and documentation from the customer and other field representatives to aid in troubleshooting equipment faults.
- Analyzes results and makes recommendations for repair or replacement of faulty components.
- Coordinates problem solving activities through central support structure, including Tech Support, AMS Parts group, Engineering, or Customer Service Managers.
- Identifies and promotes up-/cross-selling potential for services of heat treatment equipment at the customer site.
- Functions as first point of contact for customers with existing service contracts.
- Plans and schedules service jobs in coordination with the Regional Service Manager.
- Accurately and timely records hours worked, job assignments, and submits expense reports.
- Documents performed service jobs and records possible warranty claims.
- Trains on essential skills through workshops, bulletins, and on-the-job shadowing, based on field insights and company offerings.
- Develops and conducts customer training on the equipment in a safe manner.
Requirements
- High School Diploma or GED equivalent required.
- 2 years of related industrial equipment operation and/or maintenance experience and completion of an intensive industry training program or 4+ years of related industrial equipment operation and/or maintenance experience.
- Experience in equipment calibration, pyrometry, vacuum, thermal and TUS experience preferred.
- Must have a current, valid driver’s license and service automobile insurance coverage as stated in the Ipsen Travel Policy.
- Ability to travel up to 90% of the time, mostly domestic with occasional international.
- Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
- Ability to promote a professional appearance and represent Ipsen positively.
- Ability to calculate figures and amounts, proportions, percentages, area, circumference, and volume.
- Ability to apply concepts of basic algebra and geometry, service area, volume, and pressures.
- Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
- Knowledge of basic computer operations and software programs.
- Possess strong mechanical and electrical aptitude and skills.
- Possess good problem-solving and troubleshooting skills with hands-on mentality.
- Ability to work independently with minimal supervision and key decision-making skills.
- Possess strong customer service focused mentality.
Benefits
- Drug Free Workplace
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
industrial equipment operationmaintenance experienceequipment calibrationpyrometryvacuumthermalTUS experiencetroubleshootingrepairreplacement of components
Soft Skills
problem-solvingcustomer servicecommunicationindependent workdecision-makingpresentation skillsprofessional appearancetime managementtrainingteam coordination
Certifications
High School DiplomaGED equivalentvalid driver’s license