Ipsen USA

Field Engineer

• Plans and coordinates assignments as directed by the HUB Lead or Regional Service Manager.
• Installs and starts up new equipment, or modifies existing equipment at customer's facility.
• Reviews project scope of supply and budget allowance, and work within the allocated parameters.
• Executes and identifies technical issues and service jobs of heat treatment equipment at the customer site.
• Reviews equipment reports and documentation from the customer and other field representatives to aid in troubleshooting equipment faults.
• Analyzes results and makes recommendations for repair or replacement of faulty components.
• Coordinates problem solving activities through central support structure, including Tech Support, AMS Parts group, Engineering, or Customer Service Managers.
• Identifies and promotes up-/cross-selling potential for services of heat treatment equipment at the customer site.
• Functions as first point of contact for customers with existing service contracts.
• Plans and schedules service jobs in coordination with the Regional Service Manager.
• Accurately and timely records hours worked, job assignments, and submits expense reports.
• Documents performed service jobs and records possible warranty claims.
• Trains on essential skills through workshops, bulletins, and on-the-job shadowing, based on field insights and company offerings.
• Develops and conducts customer training on the equipment in a safe manner.

Field Service Engineer

• Performs service work assignments as directed by the HUB Lead or Regional Service Manager.
• Installs new equipment and repairs existing equipment at customer's facility.
• Completes service jobs of heat treatment equipment at the customer site.
• Reviews equipment reports and documentation from the customer and other field representatives.
• Coordinates problem-solving activities through central support structure.
• Accurately and timely records hours worked, job assignments, and submits expense reports.
• Trains on essential skills through workshops, bulletins, and on-the-job shadowing, based on field insights and company offerings.
• Works safely and follows all Ipsen safety protocols and policies.

Field Service Engineer

Field Service Technician