Postal1
iPostal1
full-time
Posted on:
Location Type: Office
Location: Kansas City • Kansas • Montana • United States
Visit company websiteExplore more
About the role
- Receive mail, scan into software and file appropriately
- Upon customer direction, discard, shred, open & scan contents of mail and / or forward to an alternate location
- Answer inbound calls and in person inquiries from customers in a prompt and professional manner
- Assist customers in person to retrieve their mail in a courteous fashion
- Ascertain level of assistance needed to resolve inquiry and escalate when appropriate
- Deliver all information in a positive, conversational, and compassionate manner to facilitate relationship development with clients
- Ensure the highest level of customer service
- Keep inventory of mail and office supplies and keep the corporate office informed when supplies need to be reordered
- Perform other customer service responsibilities to assist the corporate office during busy times
Requirements
- Ability to work independently and handle confidential mail with absolute discretion
- Results oriented
- Strong work ethic
- Organization skills are a must
- Excellent verbal and written communication skills
- Previous experience in an office coordinator role with an emphasis in customer service
Benefits
- 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
customer servicecommunicationorganizationdiscretionresults orientedstrong work ethiccourteousnessrelationship developmentindependenceescalation