IONIX

Technical Customer Success

• Work closely with the sales and product teams to successfully onboard and provide increasing value to IONIX’s customers
• Build strong relationships with IONIX clients and act as their primary point of contact.
• Act as a subject matter expert on our products and provide guidance to clients on how to solve existing challenges using IONIX technology
• Develop and execute customer success plans that align with client goals
• Ensure that clients are satisfied with our products and services and act as their advocate within our organization
• Help improving IONIX products by understanding customers needs and influencing IONIX’s product roadmap.

Senior Technical Customer Success Manager

Sales Engineer

• Work closely with the sales team to successfully drive new clients’ acquisition
• Build rapport, as you showcase the platform’s technical depths while executing the appropriate sales technical playbook
• Be responsible to scope, execute, validate and present the platform’s Proof of Value outcome to prospects, helping them visualize a day in life, working with the IONIX platform
• Carefully capture the prospect’s feedback (business and technical) and proactively suggest new approaches to solve existing challenges using the IONIX technology

Senior Sales Engineer

Support Engineer

• Provide first-line technical support to clients
• Work closely with R&D and Product teams to resolve complex technical issues
• Document product defects and feature requests
• Influence the product roadmap by identifying patterns based on data-driven analysis of support tickets and customer feedback
• Collaborate with Customer Success and Sales teams on product issues impacting customers
• Conduct training sessions and webinars for clients

Technical Support Engineer

Sales

• Prospect for potential customers through direct methods (calls, face-to-face meetings) and indirect channels (networking, partnerships).
• Develop and nurture long-term relationships with key influencers and decision-makers.
• Sell directly to key executives, demonstrating deep competitive and product knowledge in the evolving IT and cybersecurity landscape.
• Create, implement, and refine a personalized, regional, account-based enterprise sales strategy.
• Experience working with national and regional VARs with strong channel relationships.

Senior Technical Customer Success Manager

Senior Sales Engineer

Technical Support Engineer

Regional Sales Director